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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,211 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,211 reviews
February 05, 2019
Terrible Service Daniel is NOT always top notch! He is arrogant and forgetful. And his service mechanic stood me up when he was supposed to come by to listen to my c Daniel is NOT always top notch! He is arrogant and forgetful. And his service mechanic stood me up when he was supposed to come by to listen to my car make a noise that I actually recorded for them but they couldn't find it. So they committed to coming by my house and he never showed up. I also asked to have a new service manager assigned to me. I am sorry I bought this car. Now there are rattles in the dashboard but I am afraid to take it back because I have no confidence that it will be fixed....and I still have my original problem with the doorbell noise. Terrible place for a Mercedes Benz dealership. No class!! More
by alice.morales1
Verified CustomerEmployees Worked With
Lara...she was wonderful!, Shane Lundy, Daniel Clark, Derek Upright
February 05, 2019
DANIEL IS ALWAYS TOP NOTCH! I have been coming to MBED for years and always have had exceptional service from Daniel. Not many have his "People Skills" and he is truly an asset I have been coming to MBED for years and always have had exceptional service from Daniel. Not many have his "People Skills" and he is truly an asset for the company. More
by SALLY.CHAMPAGNE
Employees Worked With
Daniel Clark
February 05, 2019
Good service The service at Mercedes Benz is amazing! I had a flat tire and drove in without an appointment. Mercedes in this location is extremely nice, caring The service at Mercedes Benz is amazing! I had a flat tire and drove in without an appointment. Mercedes in this location is extremely nice, caring, and accommodating. More
by RUAASAAD70
Employees Worked With
David Kaplan
February 05, 2019
Quick, excellent and respectful. Always on time The service was done quickly and in within the time they stated. Checking all aspect of the vehicle and ensuring it was washed and cleaned when picked The service was done quickly and in within the time they stated. Checking all aspect of the vehicle and ensuring it was washed and cleaned when picked up. No wait time. More
by razsniper
Employees Worked With
Daniel Clark
February 02, 2019
Well enjoyed. Enjoyed the people. Cost was a bit excessive but did not care. Will have to work on it next time. I will buy from this dealership again. Enjoyed the people. Cost was a bit excessive but did not care. Will have to work on it next time. I will buy from this dealership again. More
by LATHAMZU101
Employees Worked With
Mike Lynch, Ryan Christ
February 01, 2019
Awesome Service Daniel Clark is amazing, always knowledgeable and friendly, makes sure you are up to date on all your services needed. I am always treated wonderfully Daniel Clark is amazing, always knowledgeable and friendly, makes sure you are up to date on all your services needed. I am always treated wonderfully. More
by Deena Brown
Employees Worked With
Daniel Clark
January 31, 2019
Below average experience Approached the dealership to buy a new car but the sales people treated me with no attention or intention to sell. Had several attempts to reach the s Approached the dealership to buy a new car but the sales people treated me with no attention or intention to sell. Had several attempts to reach the sales person who I was assigned to work with but no responses to call or texts. Negotiation is welcomed but it comes to putting an offer they don't seem to want to negotiate and sell you a car with a goal of more than the MSRP. Did not feel the customers are heard, respected, or genuinely taken care for. I offered a FMV for a car at the dealership when they simply blew me away and MB of Rocklin (sister dealership) sold me their car for an even lower offer than my original. MB of Rocklin is much better choice and I am making sure in my friends circle and at work to send ppl to Rocklin. In my last 2 attempts in buying a car from EDH dealer, both times they proved me not wanting my business and left a really bad taste in mouth in terms of customer orientation values that are fundamental in any sales business. Good luck and find someone who actually will listen to your needs. More
by Sehra
Employees Worked With
Nick Martin
January 26, 2019
Very nice service and easy to make appt And fast services. Specially thank to David Kaplan he is nice Friendly .Thank to El dorado Mercedez We can cont service and easy to make appt And fast services. Specially thank to David Kaplan he is nice Friendly .Thank to El dorado Mercedez We can continue our vacation . More
by Chella
Employees Worked With
David Kaplan
January 23, 2019
Don was wonderful keeping me updated on progress. Don Vanderschoot really took care of me providing constant updates on the progress and any changes. He always delivers great customer service. I appre Don Vanderschoot really took care of me providing constant updates on the progress and any changes. He always delivers great customer service. I appreciate all his help. More
by NAWALFREIJ
Employees Worked With
Don Vanderschoot
January 23, 2019
Lower Your Service Prices Some people would think a Mercedes is a special car and it is. Built to last and no corner cutting by the factory. However, there is no reason to char Some people would think a Mercedes is a special car and it is. Built to last and no corner cutting by the factory. However, there is no reason to charge almost $300 for a Schedule A service, which is basically just an oil change. I can get that done almost any where for $50 or so. I'm not going to pay for Von Housen's show room expansion. He makes enough money for that with selling his vehicles. Service should be just that and not a revenue stream for funding your sales... More
by flatironslim
Employees Worked With
Daniel Clark, David Kaplan
