Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,210 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,210 reviews
October 17, 2018
Great Experience Always Know that I am dealing with professional high quality individuals that will always meet my needs. Easy in and easy out, appreciate communication alon Know that I am dealing with professional high quality individuals that will always meet my needs. Easy in and easy out, appreciate communication along the way! More
by ERICNCHRIS
Verified CustomerEmployees Worked With
Dustin Brooks
October 13, 2018
My recently purchased car has a problem nobody did anything I am not happy with your service dept. and nobody in el Dorado Hills Mercedes cared to even call back Thank you for your great customer service I am not happy with your service dept. and nobody in el Dorado Hills Mercedes cared to even call back Thank you for your great customer service More
by behvand24
Employees Worked With
Gayton DeRosa
October 12, 2018
Daniel and mike were a pleasure to work with I love the cars I have leased or purchased I’m just unhappy that my e400 top broke and it’s taking such a long tome to get the new top. This is the b I love the cars I have leased or purchased I’m just unhappy that my e400 top broke and it’s taking such a long tome to get the new top. This is the best season to use a convertible and I won’t even get to use it this year I never over used the top it was disheartening that it broke and makes me concerned More
by MDICHRISTOPHER
Employees Worked With
Mike Sabbagh, Daniel Clark
October 12, 2018
They take my money and keep sending me off still not fixed Front wheels shimmied at certain speeds. They said I had all 4 wheels bent. Could fix for $550. Fair price if they fixed it. Got car back and still Front wheels shimmied at certain speeds. They said I had all 4 wheels bent. Could fix for $550. Fair price if they fixed it. Got car back and still shimmied. When I brought it back, they said yea the guy said he had trouble with front right wheel--took the car for 4 days. Got it back and they said it was 90% better. Still shimmied, and the next day my right front tire was flat. Took it back and they could not find any problem with the leak. MB sent me a survey. Nice, Polite, Clean, Friendly, but I noted that I still had a problem checked a box to have the dealer get a hold of me. Waited 5 days. Nothing. Drove 30 miles on the freeway and the tire lost 10lbs. Took the car back noting the car still shimmied. They kept it 4 days and said 2 wheels were still bent. Then they said the tires were bad ( I had just put new Continental Tires on just before I took it in the first time ). They also said since it was a High-Performance Car, I should have put OEM tires on. They recommended putting on Michelin or Dunlap for about $2000. Went home and looked up--Continental tires were the tires that came OEM on that CL63. Went back to tire store---they would put new tires on if I wanted, but first checked the balance on their New Road Force Tire Balancer. The right front was 1.5 oz off. Showed me the screen on the balancer. The tire and the wheel each had a heavy spot and both were together on the wheel. They noted that that wheel looked a little out of round--showed it to me. Now it drives much better, but still a problem. Next, I will try a new wheel, but never from this dealer! The tire place (Americas Tire) re-mounted my right front tire and it no longer loses air. More
by HOOLHORSTC
Employees Worked With
Forgot already
October 11, 2018
Always the best!!! I love everything about this dealership! It’s a beautiful facility and they always give the best customer service. I will continue to purchase and ser I love everything about this dealership! It’s a beautiful facility and they always give the best customer service. I will continue to purchase and service my cars here. More
by JanelleO
Employees Worked With
Shane Lundy, Daniel Clark
October 10, 2018
Simply great! Simple professional and friendly staffs make it a great place for customer for their car needs ! I’ve coming to this dealership since my first merced Simple professional and friendly staffs make it a great place for customer for their car needs ! I’ve coming to this dealership since my first mercedes ML430 ! More
by John_cheng38@yahoo.com
Employees Worked With
Daniel Clark, Don Vanderschoot, Gayton DeRosa, Dustin Brooks, Ryan Christ
October 09, 2018
Nice and comfortable approach by rep. Awesome service advisories,complimentary inspection provide by service rep.make you comfortable educate for coming service, and all I already recomme Awesome service advisories,complimentary inspection provide by service rep.make you comfortable educate for coming service, and all I already recommended my Frends and family. Thank you all More
by ni_raja
Employees Worked With
Jason Downing, Daniel Clark, David Kaplan, Dustin Brooks, Rick Craine
October 09, 2018
Service Problem diagnosed was taken care of very fast. I also had other interests and was directed to the right people also got pricing i will be back. Would Problem diagnosed was taken care of very fast. I also had other interests and was directed to the right people also got pricing i will be back. Would recommend EDH Mercedes Benz. More
by jbpipelayer
Employees Worked With
David Kaplan
October 09, 2018
Excellent experience Nick Martin is attentive to our wants and needs. Our experience with Nick on two separate purchases is that he simply pays attention to what we want i Nick Martin is attentive to our wants and needs. Our experience with Nick on two separate purchases is that he simply pays attention to what we want in a new auto and delivers in a professional and friendly manner. Simply put, Nick is in large part the reason we have purchased the last two vehicles from Mercedes Benz of El Dorado Hills. More
by tonygallegos
Employees Worked With
Nick Martin
October 05, 2018
Very pleased. Matt Coats is awesome, he totally takes care of his customer. I would recommend Matt for his customer service. If a customer has a problem or issue Matt Coats is awesome, he totally takes care of his customer. I would recommend Matt for his customer service. If a customer has a problem or issue see Matt. More
by ed.cryan40
Employees Worked With
Matt Coats
