Mercedes-Benz of El Dorado Hills

Service was excellant Gayton DeRosa is a a wonderful service manager to work with. He services all four of my Mercedes-Benz. And have never had a issue on any of my cars. H Gayton DeRosa is a a wonderful service manager to work with. He services all four of my Mercedes-Benz. And have never had a issue on any of my cars. He is always reliable and knowledgeable on any of my issues. More

Courtesy and reliable service The time to service my car was completely as promised. Also pleased on how well the car was washed and vacuumed. Will recommend to others for service. The time to service my car was completely as promised. Also pleased on how well the car was washed and vacuumed. Will recommend to others for service. More

No respect for Customers Worst service ever. This guy does not know anything, very rude and ignorant. Might be a reason I will never buy benz again!!! voind him Worst service ever. This guy does not know anything, very rude and ignorant. Might be a reason I will never buy benz again!!! voind him More

incorrect diagnostics Over the past 15 years I have purchased 3 new automobiles form your dealership. Don Vanderschoot and Mike Sabah are the only reason I continue to do b Over the past 15 years I have purchased 3 new automobiles form your dealership. Don Vanderschoot and Mike Sabah are the only reason I continue to do business with you. Your service center has miss-diagnosed and replaced incorrect parts twice in the past 12 months on my SL-500. A few years ago I paid for 4 tires and only received 2 on the car. This error was caught by Don and corrected. Again, your front office personnel (mostly Don and Mike) are excellent, your service area needs much improvement. More

Great customer service The service rep was kind enough to discount the charges on parts that needed replacement. They negotiated with upper managent to work out a deal. The service rep was kind enough to discount the charges on parts that needed replacement. They negotiated with upper managent to work out a deal. More

AWESOME EASY AND PLEASENT MY MERSEDES GLC 300 PURCHASE WAS WERY EASY, SALES PERSON WERY REASONALBE. THEY EXPLAIN ABOUT CAR FEATURS AND SHOW THE BEST USE OF THEM. SALE WAS NO PU MY MERSEDES GLC 300 PURCHASE WAS WERY EASY, SALES PERSON WERY REASONALBE. THEY EXPLAIN ABOUT CAR FEATURS AND SHOW THE BEST USE OF THEM. SALE WAS NO PUSH AT ALL, ALLOW ME ENOUGH TIM TO MAKE MY DECISION. More

Service experience Daniel and his team always get my vehicle in quickly for service. They do an excellent job. Its great to know I can depend on them to diagnose any pr Daniel and his team always get my vehicle in quickly for service. They do an excellent job. Its great to know I can depend on them to diagnose any problems and quickly fix them. More

Recall campaign number 2018030012 and chipped windshield fix I live in the SF Bay Area and your service and professional attention is, by far, much better than any MB service in the Bay Area. I live in the SF Bay Area and your service and professional attention is, by far, much better than any MB service in the Bay Area. More

Poor customer provided by Daniel Clark. We witnessed Daniel putting down a co-worker. It was embarrassing for us and the employee. We were forced to have our car held overnight as he faile We witnessed Daniel putting down a co-worker. It was embarrassing for us and the employee. We were forced to have our car held overnight as he failed to order all of the parts we needed....as extra parts were needed and they could not get there the same day. This is not what we were promised. When we came back the next day to pick up our car, he ignored us and he did not check up on us to see if we were satisfied. What happened to customer service? More