Mercedes-Benz of El Dorado Hills

Very responsive service center. Don Vanderschoot is great! Don Verderschoot is both knowledgable and helpful. The entire team did their best to make me comfortable while I waited. They performed a 100% samety Don Verderschoot is both knowledgable and helpful. The entire team did their best to make me comfortable while I waited. They performed a 100% samety check in addition to fixing my problem and explaining it to me. More

Superior service Don Vaderschoot is one of serveral service managers and I’ve been dealing with him for the past 4 yrs. He is always reliable, knowledgeable and accomm Don Vaderschoot is one of serveral service managers and I’ve been dealing with him for the past 4 yrs. He is always reliable, knowledgeable and accommodating when we need a rental car. A real asset to this organization! More

Service The rental car was very convenient and reliable (My wife was unable to drive me that day). If I had to quibble about something, the car wash did not The rental car was very convenient and reliable (My wife was unable to drive me that day). If I had to quibble about something, the car wash did not vacuum the inside of the hatchback. I like how this dealership cares about their cars. More

Always easy From the moment I arrive until the car is done theis dealership makes it so easy. I request Gayton DeRosa because he's a great communicator, especial From the moment I arrive until the car is done theis dealership makes it so easy. I request Gayton DeRosa because he's a great communicator, especially to someone like me that knows nothing about cars! More

Great Service Package The service package as orchestrated by Dan Clark, my service advisor, who scheduled my appointment relative my time, took my car in at the appointed t The service package as orchestrated by Dan Clark, my service advisor, who scheduled my appointment relative my time, took my car in at the appointed time, delivered it when promised, and kept me in the loop. Les Lederer More

Parts Takes to long for parts to come in from Germany. Twice I have had to wait weeks for repairs to be done do to parts that had to come from Germany. Takes to long for parts to come in from Germany. Twice I have had to wait weeks for repairs to be done do to parts that had to come from Germany. More

Good cusomer service I brought my car in for an exterior detail and window tint. There was Good customer service with getting the services I needed completed. Thank you I brought my car in for an exterior detail and window tint. There was Good customer service with getting the services I needed completed. Thank you More

insincere and incompetent. Not sure mechanic if really knows what is doing. Car was in your garage. Orders Wong size part. Then corrects it. Then spoils function of near by part Not sure mechanic if really knows what is doing. Car was in your garage. Orders Wong size part. Then corrects it. Then spoils function of near by part. When try to fix the problem, wants the replace with another expensive part. When I refused to replace!and showed my unhappiness, he reboots and it is working. Now I loose the trust in mechanic. Unfortunately I can not give even one star for rating. I am not upset with any person but very unhappy with the service he/ they provided. I have to find different place to take for service. More

Excellent dealership We have bought our last two mercedes from el dorado hills dealership and had and have all service work done at this location! It has always been an ex We have bought our last two mercedes from el dorado hills dealership and had and have all service work done at this location! It has always been an excellent experience and recommend this dealership to everyone!!! More

Daniel is awesome along with the entire team. They just do it right the first time and with smiles and appreciation. Everyone is prompt and courteous they all work to make certain I am satisfied. They just do it right the first time and with smiles and appreciation. Everyone is prompt and courteous they all work to make certain I am satisfied. More