Mercedes-Benz of El Dorado Hills

Battery replacement - 2010 350 GLK Battery went dead in Wife's GLK while vehicle was parked at work. Mercedes Benz of El Dorado Hills dispatched battery service technician to wife's wor Battery went dead in Wife's GLK while vehicle was parked at work. Mercedes Benz of El Dorado Hills dispatched battery service technician to wife's work to exchange battery. Did NOT have right battery with him. Suggested installing more expensive battery he did have on hand. Eventually jump started vehicle and had wife drive to dealership to get correct battery. Then tried to charge additional $100.00 installation/technician labor fee because the installation was now being done at the dealership service bay rather that as a field service call which does not warrant this fee. Our regular Service Writer at Mercedes Benz of El Dorado Hills caught this charge and had it reversed out from the total battery replacement expense. Was not pleased with the entire episode and lack of correct replacement battery in stock when the "Field Service Technician" arrived to do battery replacement. Saving Grace was that our Service Advisor, Don, saw the overcharge and reversed it off the final billing for services. We appreciate that Don was transparent in his actions and brought this matter to our attention to resolve what could have been a much different service experience. More

Efficient service As always Daniel provided excellent service with all things done properly with no delay. He definitely knew what he was doing in a very professional As always Daniel provided excellent service with all things done properly with no delay. He definitely knew what he was doing in a very professional manner. More

Daniel was as outstanding as usual Had a minor issues and Daniel quickly resolved it as he usually does. He went the extra mile to help my wife get the issue resolved very quickly. He Had a minor issues and Daniel quickly resolved it as he usually does. He went the extra mile to help my wife get the issue resolved very quickly. He is the vest service advisor we have ever dealt with. More

Satisfied with everything The staff was very friendly and made sure I was comfortable in the process. the lone process went quick and painless which I loved Not being the The staff was very friendly and made sure I was comfortable in the process. the lone process went quick and painless which I loved Not being there all day. Lynn More

excellence in customer service - tracking down a nuisance had a problem with satellite radio - service folks researched the problem, ran a full day of tests, eventually found the problem was the antenna - ord had a problem with satellite radio - service folks researched the problem, ran a full day of tests, eventually found the problem was the antenna - ordered the part, stalled, works great. Throughout the process - service team and technicians were A+. Even though the car was in 3 times over 5 days, the washed and vacuumed the car each time - consistency is a hallmark of quality. More

outstanding experirnce Outstanding service.I have always had very good care from MR DeRosa and overall services. I feel very conformable to recommend family and friends. L Outstanding service.I have always had very good care from MR DeRosa and overall services. I feel very conformable to recommend family and friends. Looking forward to more business in the future. More

Overall performance Gayton always does a great job of getting me in and making sure my car is serviced properly. I had a service "A" performed and decided to wait for the Gayton always does a great job of getting me in and making sure my car is serviced properly. I had a service "A" performed and decided to wait for the service to be completed. I was in and out in a little more than an hour. More

Excellent Customer Service! Good Job Don Vanderschoot Good Job Don Vanderschoot! As always excellent service with a smile, very professional, and make you get in and out without any hassle. Highly recomme Good Job Don Vanderschoot! As always excellent service with a smile, very professional, and make you get in and out without any hassle. Highly recommendable! More

Excellent service by Don Vanderschoot and service team I appreciate professional skills and honesty. My older brother and I have been using Don Vanderschoot for service/repairs since the year 2002 [my bro I appreciate professional skills and honesty. My older brother and I have been using Don Vanderschoot for service/repairs since the year 2002 [my brother since year 2000]. We greatly appreciate his technical knowledge of our vehicles. More

Thank you!! Fantastic Team at Edh Mercedes Benz! They always go above to make the experience great.. from upbeat personalities and offer drinks etc while you wai Fantastic Team at Edh Mercedes Benz! They always go above to make the experience great.. from upbeat personalities and offer drinks etc while you wait.. thanks so much More