Mercedes-Benz of El Dorado Hills

Yes and no Follow up on issues was fairly good at the beginning but has steadily declined. Brought my car in for yearly service/8,000 miles check-up. Also, to r Follow up on issues was fairly good at the beginning but has steadily declined. Brought my car in for yearly service/8,000 miles check-up. Also, to replace windshield which had something on it since initial purchase. When I returned to pick the car up-service department was closed. As I was leaving, I noticed dash board had something like glue on it and black stuff on my driver door and along the window interior. I pointed it out to Nick in sales and he took pictures. Sent them to Adam. Left. Never heard back from anyone. About a week later I stopped by to follow up. Spoke with Adam. Received an apology. Attempt was made to remove stuff. Couldn't so he said he would get back to me to set up time to bring the car in again for repair. To date- no word. I'm anything but a demanding customer. Just would like follow up and resolution on matters. More

Fantastic experience every single time! I love bringing my car for service with these guys. They treat me like gold and really always try to make it affordable too. Would never drive anythin I love bringing my car for service with these guys. They treat me like gold and really always try to make it affordable too. Would never drive anything but a Mercedes and will always have service done here! More

Straight forward purchase We knew the vehicle we wanted it was just a matter of finding the int/ext colors that we wanted. Sales staff, Derek, went out of their way to find "ou We knew the vehicle we wanted it was just a matter of finding the int/ext colors that we wanted. Sales staff, Derek, went out of their way to find "our car" and had it promptly shipped in. Thank you! More

Service I can trust Gayton has my best interest. I feel respected even being a woman and I have an older model car. I know the work will be done right I can trust Gayton has my best interest. I feel respected even being a woman and I have an older model car. I know the work will be done right More

Always friendly and nice. Makes my stay and experience go as well and smooth as possible. Listens to my concerns and does a good job accommodating my busy schedule. Makes my stay and experience go as well and smooth as possible. Listens to my concerns and does a good job accommodating my busy schedule. More

purchase detailing Purchase detailing. did super job! The car delivered to my house was in exceptional perfect condition. The lady was very courtesy at time of deliv Purchase detailing. did super job! The car delivered to my house was in exceptional perfect condition. The lady was very courtesy at time of delivery. They even filled up the gas tank before arriving at my house. very satisfied with their service. More

Service front end Work completed as diagnosed. Daniel explained the process and work was completed in a reasonable amount of time. A loaner we supplied while my car w Work completed as diagnosed. Daniel explained the process and work was completed in a reasonable amount of time. A loaner we supplied while my car was being fixed. More

Excellent - outstanding - on every level! I've always wanted a Mercedes, but due to a personal crisis I didn't think I'd ever have the chance to check that off of my bucket list. From the mome I've always wanted a Mercedes, but due to a personal crisis I didn't think I'd ever have the chance to check that off of my bucket list. From the moment I stepped onto the lot, to the moment I drove away in my new car, every team member went above & beyond to help me out and make me feel comfortable. From my Sales Consultant - Paul, to finance manager - Zach, Sales Manager Demi - Delivery Specialist - Ryan, Service - Don & Daniel - all have been more than excellent in customer care. Sincerest thanks to MB of El Dorado Hills. More

Service person (Gayton) was amazing like always. Service was good. The loaner car I got had no gas and the light was on. This is the third time it has happened to me. Getting was NOT the person who g Service was good. The loaner car I got had no gas and the light was on. This is the third time it has happened to me. Getting was NOT the person who gave me this loaner car. I was just Very disappointed More

Great Customer Service Gayton has that care of us three times in one month between our two car. He make sure that the insurance company clearly understood their obligations Gayton has that care of us three times in one month between our two car. He make sure that the insurance company clearly understood their obligations the repair the car to MBZ standard. Gayton, Thanks for the great service you have given us since, we have moved up here recently. More