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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,210 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,210 reviews
April 29, 2022
My service rep. was Daniel and, as always, so great to work with. My car needed 1 week for repairs and the loaner car was great. was Daniel and, as always, so great to work with. My car needed 1 week for repairs and the loaner car was great. More
by bgk626
Verified CustomerEmployees Worked With
Daniel Clark
April 29, 2022
The worst dealership ever. Rude people answer phones “destiny”. Charged me for prepaid maintenance oil change, I had a 4 year lease but sold me a maintenance package that expir Rude people answer phones “destiny”. Charged me for prepaid maintenance oil change, I had a 4 year lease but sold me a maintenance package that expires almost at 3 years. First off that’s a first. Second, I’ll never purchase a prepaid anything realizing the scam of it. I own a $75,000 Mercedes my lease is up in a few days I asked them if they would waive the oil change because I didn’t realize that it expired before my lease was up that’s just ridiculous why would you want a maintenance package to expire in the first place especially if I’m the one that paid for it so they made money off of my maintenance package because I had to pay for the oil change twice. I actually decided to finance the car I have now and keep it since the trade in value on it is over $60,000 so Mercedes-Benz financial is going to be financing the remainder of the cost of the car of $30,000 I would’ve left there that day with a new car if they would’ve honored my maintenance package but actually I’m glad that I didn’t stay because now if I want to sell my car I can make a bunch of money and they were only going to give me $15,000 in equity toward another car . Mercedes-Benz does not treat customers the way they used to at least my first Mercedes in 2008 and they treated me so amazingly but I could tell over the years customer care and service has went downhill. I drove three hours to this dealership only to find out they sold me a maintenance package that expired before my lease was even up. When my last maintenance service was due even though I was a little late it was already expired so they sold me a package knowing I would end up paying for the last service. My car is four years old and only has 18,000 miles on it so I wasn’t worried about driving three hours because I live in a small town with no Mercedes dealers so I had to make a long drive only to find out my maintenance package expired almost a year ago I definitely will never buy a maintenance package when I get a new Mercedes ever again I’ll just pay for it myself they’ve now made maintenance package is a way for them to make money not to look out for their customers the dealership was really empty all the offices were empty all the sales man we’re just sitting around nothing was going on at all but I still felt like everybody was too busy to talk to me or to do anything to help me out anyway needless to say I paid for my oil change twice drove home three hours call Mercedes-Benz financial and found out that I can purchase my car with them financing it for me since they’ve already financed six leases in the past never been late on a payment in my life but did I get rewarded now they rip me off and double charge me for an oil change pretty sad that a company with so much money Has to Rob their customers More
by wwjdtrinity
Employees Worked With
Destiny , Daniel Clark, Demi LeMarquand
April 27, 2022
David Kaplan provided excellent. quality service and accommodated my needs.. I was frustrated d running late to work from Lake Tahoe. I was not on Service list which I had confirma quality service and accommodated my needs.. I was frustrated d running late to work from Lake Tahoe. I was not on Service list which I had confirmation for an appointment. He listened to my concerns and made it work to get my repairs done. More
by DIANE.GERVAIS
Employees Worked With
David Kaplan
April 24, 2022
Very cordial. Quick responses to texts or calls. Very nice people. Fixed what I needed repaired and had a rental car for me. Quick responses to texts or calls. Very nice people. Fixed what I needed repaired and had a rental car for me. More
by KKBKG5
Employees Worked With
Mike Lynch, Chad Wessling, J.T. Glessner
April 22, 2022
David K has been my main service advisor and is always phenomenal when it comes to taking care of his customers. I always feel I'm being heard and David ensures my concerns/service needs are always addre phenomenal when it comes to taking care of his customers. I always feel I'm being heard and David ensures my concerns/service needs are always addressed. His customer service is top notch. More
by mike.stephens
Employees Worked With
David Kaplan
April 22, 2022
Daniel, Jason and the whole team in El Dorado Hills are the Best in the Biz! The quality of work, efficiency and communication is all top notch! Thank you! the Best in the Biz! The quality of work, efficiency and communication is all top notch! Thank you! More
by Jessica
Employees Worked With
Jason Downing, Daniel Clark, Gayton DeRosa, David Kaplan, Matt Coats, Rick Craine
