Mercedes-Benz of El Dorado Hills

Purchasing a car I have purchased five Mercedes from the Mercedes-Benz of El Dorado Hills And every time I've had an excellent experience purchasing my vehicle I have purchased five Mercedes from the Mercedes-Benz of El Dorado Hills And every time I've had an excellent experience purchasing my vehicle More

Excellent Customer Care It is my pleasure to drive from Sacramento up to the EDH dealership for service. The facility is welcoming and elegant. From the service people to the It is my pleasure to drive from Sacramento up to the EDH dealership for service. The facility is welcoming and elegant. From the service people to the sales people to the cashiers I am treated like I am the most important person in the building! Thank you EDH Mercedes! More

Yes, consistently very good service at MB of El Dorado Hills For service and repair work on my 2005 S240 I have dealt with Daniel Clark over the years. Each time, without exception, he has treated me well and wi For service and repair work on my 2005 S240 I have dealt with Daniel Clark over the years. Each time, without exception, he has treated me well and with respect. He has always answered all of my questions and the service experiences have been positive. I know that my car gets excellent care at MB of El Dorado Hills, and that is important to me. On my recent visit, I showed Daniel a little clip that apparently had come loose from somewhere in the engine compartment; it had ended up at the base of the windshield wipers. I asked Daniel about this little clip. And I can report that before I left the Service Center that day, he had found the proper location for this non-critical part in the complex engine compartment. I found his attention to detail and technical expertise to be impressive. More

Purchase of our 2016 Mercedes-Benz CLA 250 This was one of the most stress-free and enjoyable car purchases I have ever encountered .Derek is very knowledgeable, patient and kind. He even prog This was one of the most stress-free and enjoyable car purchases I have ever encountered .Derek is very knowledgeable, patient and kind. He even programmed my phone and garage door opener for me! before I left the lot! The transaction was extremely smooth, More

Beyond Excellent Don Vanderschoot renewed our trust in a dealership service center. Even when the facts of car repair are not always easy to hear, Don is extremely he Don Vanderschoot renewed our trust in a dealership service center. Even when the facts of car repair are not always easy to hear, Don is extremely helpful in letting us know what is immediately necessary and what can wait More

Horrendous Mercedes Dealership - Stay Away Do all you can to stay away from this Mercedes dealership. Absolutely horrendous service. Incredibly rude, and unwilling to talk about any type of op Do all you can to stay away from this Mercedes dealership. Absolutely horrendous service. Incredibly rude, and unwilling to talk about any type of option for lease or buying. If you are determined to buy a Mercedes please go to a different dealer. These salespeople are Terrible. More

Superior service My service advisor, Don Vandershoot has provided excellent customer service like before. He's courteous, knowledgeable and respectful of my time and n My service advisor, Don Vandershoot has provided excellent customer service like before. He's courteous, knowledgeable and respectful of my time and needs. Hopefully he won't retire soon. More

Excellent service staff The service staff resolved a difficult yet annoying noise in my new C43. They took the time and energy to isolate the problem, diagnose the correct f The service staff resolved a difficult yet annoying noise in my new C43. They took the time and energy to isolate the problem, diagnose the correct fix, and repair the car to my satisfaction. All the while, they treated me with respect and courtesy. More

Poor customer service The dealership simply didn't put effort in working with me. I wanted to purchase an S550e and they didn't work with me to buy it. I had to go elsewher The dealership simply didn't put effort in working with me. I wanted to purchase an S550e and they didn't work with me to buy it. I had to go elsewhere More

Great service experience The service was outstanding! Rick Craine took the time to meet with me to explain what my car needed in a way I could understand. The service was outstanding! Rick Craine took the time to meet with me to explain what my car needed in a way I could understand. More