Mercedes-Benz of El Dorado Hills

Service department very friendly. Greeters super nice and accommodating. Daniel is my favorite advisor this is my fourth car with Mercedes edh . Overall f department very friendly. Greeters super nice and accommodating. Daniel is my favorite advisor this is my fourth car with Mercedes edh . Overall fine experience More

Willingness to do what's Right My wife took her 2016 SLK 300 in for normal service with only a little over 4000 miles. Everything went fine. We got the car back that afternoon. It My wife took her 2016 SLK 300 in for normal service with only a little over 4000 miles. Everything went fine. We got the car back that afternoon. It rained that day so when she got home I rinsed off the car and dried it. I noticed some new scratches that were pretty significant in the narrow painted service between the passenger door window and the glass roof. I tried rubbing them out with some basic polish but they were too deep. This car gets pampered with daily attention from me so it's normally perfect when my wife drives off. (it's therapy for me) I know every inch of it. That day there was her drive to the dealership and eventually a drive back home. We always clean it before taking it in as well. So these scratches came from an unknown source. No one at the dealership knew anything and I had no way to prove how or when they occurred. So I brought the car back to the dealership. No one was happy about it but they did not hesitate to agree to take care of the repair. They could have easily said they were not responsible. Instead they took the high road. They claim to be a Golden Rule dealership. "Do unto others as you would have them do unto you." That's how they treated me. The car had to go to the body shop to have the small portion of the roof painted. It took almost a week but a loaner car was provided. The car came back with a perfect match paint job, good as new. Their attitude and actions were much appreciated my wife and I. The cost of the repairs to the dealership was offset completely by the Good Will they built with this customer. More

Don Venderschoot Don has been extremely helpful every time I need help. He is always professional and courteous and wants to do the right thing by his clients. Don has been extremely helpful every time I need help. He is always professional and courteous and wants to do the right thing by his clients. More

Pleasant experience at MB of EDH As a single female, going to a car dealership is like going into shark infested waters! However, my sales person, Shane, was not your typical sales p As a single female, going to a car dealership is like going into shark infested waters! However, my sales person, Shane, was not your typical sales person. He immediately made me feel comfortable, was very easy going, knowledgeable, professional, and pleasant to work with. He did not pressure me to buy a car that I didn't need, and was very quick to answer all my questions and take time to explain how to use my new car. Zach, the finance person, was equally as pleasant and very friendly and patient. I met the manager, Ryan, and the manager of the service department. Everyone who works here is very professional, friendly, and very willing to help. It is obvious that they enjoy their jobs. I cannot say enough good things about my experience with this dealership, and I will not go anywhere else to purchase future vehicles! More

Great Service As always Service manager Don treats his customers with class and is a great example of how to treat customers. My car was serviced quickly and all i As always Service manager Don treats his customers with class and is a great example of how to treat customers. My car was serviced quickly and all issues addressed. More

Recent service My rep is very good , Daniel Clark However I am somewhat upset that I took the car for just regular maintenance , and now an auxiliary battery malfu My rep is very good , Daniel Clark However I am somewhat upset that I took the car for just regular maintenance , and now an auxiliary battery malfunction is now on More

excelence work was preformed as needed and was done on time. care was washed and cleaner than it was when i took it in. highly recomend service department at mb work was preformed as needed and was done on time. care was washed and cleaner than it was when i took it in. highly recomend service department at mb el dorado hills More

Great service We have purchased a Buick, Ford, and the service has never been as wonderful and I love working with Gayton, he is very friendly and very professional We have purchased a Buick, Ford, and the service has never been as wonderful and I love working with Gayton, he is very friendly and very professional More