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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,210 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,210 reviews
November 03, 2016
Service with Don Vanderschoot Always a pleasant experience with our service advisor, Don Vanderschoot. We love the care we get and expert service. Well done by all! Thank you Always a pleasant experience with our service advisor, Don Vanderschoot. We love the care we get and expert service. Well done by all! Thank you Don! More
by kamaolegal
Verified CustomerEmployees Worked With
Don Vanderschoot
November 02, 2016
Excellent works Service manager Gayton is willing to do everything he can to fulfill customer's expections. Works performed by the service team has been great and we' Service manager Gayton is willing to do everything he can to fulfill customer's expections. Works performed by the service team has been great and we're done right the first time. More
by GARY_YOUNGSTER03
Employees Worked With
Gayton DeRosa
October 31, 2016
Looking For Other Options I have been doing business with this dealership for over 10 years. During this period they have provided excellent service as well as service that was I have been doing business with this dealership for over 10 years. During this period they have provided excellent service as well as service that was less that poor. Within the last two months service was not very good at all. I am actively looking for another service provider. I am convinced that this dealership DOES NOT understand the life value of its customers. More
by gadub8
Employees Worked With
Don Vanderschoot, Gayton DeRosa
October 31, 2016
Services were fine , shuttle service was disappointing See above the service department is very good and I do not have any complaints. The problem with my car was not duplicated during the check up. It is See above the service department is very good and I do not have any complaints. The problem with my car was not duplicated during the check up. It is annoying but I know they can not fix something which does not present itself during the service investigation. More
by esfandiary
Employees Worked With
Daniel Clark
October 30, 2016
Professional Red carpet treatment literally. Everyone enjoy a prosperous holiday season ahead. Am in your area often and will recommend to others Thank you all Red carpet treatment literally. Everyone enjoy a prosperous holiday season ahead. Am in your area often and will recommend to others Thank you all again. More
by robertsingrid
Employees Worked With
Bob Michalek
October 30, 2016
Valuable Service Advisor Adam Ruff is one of the best advisor's I've ever delt with in my years of owning a vehicle. He's very professional and knowledgable about Mercedes an Adam Ruff is one of the best advisor's I've ever delt with in my years of owning a vehicle. He's very professional and knowledgable about Mercedes and has answers when asked about anything in regards to my vehicle. He's definitely an asset to Mercedes of El Dorado More
by chiquillocisco
Employees Worked With
Adam Ruff
October 29, 2016
Dan rocks Dan is a great asset to Mercades. He is real with people. He is helpful and is knowledgable about Mercades cars and services. He treats you like fa Dan is a great asset to Mercades. He is real with people. He is helpful and is knowledgable about Mercades cars and services. He treats you like family when you come in. More
by leanelinson1960
Employees Worked With
Nick Cerneka
October 29, 2016
10000 Serivce My car was supposed to be ready in less than 3 hours (did not give me loaner car due to time window), car was not ready for more than 7 hours. I did My car was supposed to be ready in less than 3 hours (did not give me loaner car due to time window), car was not ready for more than 7 hours. I did not receive any call, I had to call for follow up. Did not even bother to clean the car, tire pressure was not checked. There was no walk through on what was done on car. Total waste of time.. Front desk was not friendly, got a feeling customers are not welcomed. More
by PUNIT_MODI
Employees Worked With
Gayton DeRosa
October 29, 2016
Exceptional attention to the customer Don is very professional and acts on the customer's behalf to ensure a exceptional experience. Don stays on top of things and makes sure all work is c Don is very professional and acts on the customer's behalf to ensure a exceptional experience. Don stays on top of things and makes sure all work is completed. More
by bobg2u
Employees Worked With
Don Vanderschoot
October 28, 2016
Great experience Everything went well. I will recommend the dealership and the sales rep to others. Please don't make the word length mandatory (it will make one not w Everything went well. I will recommend the dealership and the sales rep to others. Please don't make the word length mandatory (it will make one not want to fill out the review). Thank you More
by hoomanrashidimd
Employees Worked With
Shane Lundy, Ryan Skelly, Nick Cerneka
