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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

3.8
2,210 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team. Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel. Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,210 reviews

October 17, 2016

Relaxed without Haggle My husband and I very much appreciated the relaxed atmosphere and felt we could review the car without the feeling of having a pressuring sales associ More

by piercesports
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Wagner
Nov 14, 2016 -

Mercedes-Benz of El Dorado Hills responded

We sincerely value every one of our customers and I'm happy to hear your experience at Mercedes Benz of El Dorado Hills was so positive. Thank you for the review and congratulations on your new vehicle. Lisa Brown Customer Relations Manager lbrown@vonhousen.com

October 15, 2016

Don Vanderschoot Mr Vandershoot is so professional every time i make that appointment an that drive from Woodland, Ca. Sure there are other dealers an service centers More

by ROBERT-48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Nov 14, 2016 -

Mercedes-Benz of El Dorado Hills responded

Wow! It says a lot that you drive so far to see Don for service. We're lucky to have employees like Don. His customers satisfaction is his highest priority. Thanks for the review~ Lisa Brown Customer Relations Manager lbrown@vonhousen.com

October 15, 2016

Not Happy. Although I like the car I bought, I definitely paid to much for it. I am a 55 year old woman that went car shopping by herself. Probably not a good id More

by folsomlake123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can't remember the finance guy's name., Ryan Skelly, Nick Cerneka
Oct 26, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thank you for your feedback. I apologize if you feel you were taken advantage of in any way. That is never our intention. We hold ourselves to very high standards, and consider our customers to be part of our Mercedes Benz of El Dorado Hills family. If you would like to discuss your experience further, please feel free to contact me. Lisa Brown lbrown@vonhousen.com

October 15, 2016

Exceptional Service Always exceptional service and quality work!!! Consistently customer focus--so appreciated!!! Thank you so much Mercedes-Benz of El Dorado Hills!! I r More

by Stefanie Carpenter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Nov 14, 2016 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your business! Thanks for the 5 star review. Thank you for your recommendation and we look forward to serving you in the future. Lisa Brown Customer Relations Manager lbrown@vonhousen.com

October 13, 2016

Noise issue with CLS 400 The service department at Mercedes Benz of El Dorado Hills kept after, and determined the freeway noise problem in my CLS 400. Their persistence and p More

by csmith9179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Nov 14, 2016 -

Mercedes-Benz of El Dorado Hills responded

Your complete satisfaction is our goal! Thank you for the 5 star review! Lisa Brown Customer Relations Manager lbrown@vonhousen.com

October 13, 2016

Service and repair I have had my MB C300 serviced at different Mercedes Dealerships and found each one deliver quality service and timely repairs to my car. They always More

by JOECAULBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Don Vanderschoot, Gayton DeRosa
Oct 17, 2016 -

Mercedes-Benz of El Dorado Hills responded

We appreciate you recognizing our team at Mercedes Benz of El Dorado Hills, and we're glad to hear your experience at other Mercedes Dealerships has been equally good. It's nice to see we've earned 5 stars! We truly value your business and look forward to serving you in the future. Lisa Brown lbrown@vonhousen.com

October 13, 2016

Purchase a new vehicle We have visited and considered several other vehicles. Your sales representative Provided excellent information and assistance. And available to answ More

by Dottie piekarz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chet Wagner
Nov 14, 2016 -

Mercedes-Benz of El Dorado Hills responded

Our ultimate goal is to provide the very best service possible. Thank you for taking the time to give us your input. Congratulations on your new Mercedes Benz and please let me know if there is anything I can help you with. Lisa Brown Customer Relations Manager lbrown@vonhousen.com

October 12, 2016

5 Stars for Gayton at MB of EDH Gayton at Mercedes of El Dorado Hills does an excellent job. Literally best of the best. Quick turnaround time for servicing and loaner vehicles are a More

by scusimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Oct 17, 2016 -

Mercedes-Benz of El Dorado Hills responded

Thank you so much for the rave review. We are truly lucky to have dedicated employees who are proud to provide the best service possible. Please let us know how we can help you in the future. Lisa Brown lbrown@vonhousen.com

October 12, 2016

Consistent Customer Service Mercedes of EDH has always been very consistent in their approach to customer service. From when you drive your vehicle up to the service entrance to More

by gary.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Downing, Pat Upright, Mike Sabbagh, Daniel Clark, Don Vanderschoot
Oct 17, 2016 -

Mercedes-Benz of El Dorado Hills responded

We consider our customers to be part of the Mercedes Benz of El Dorado Hills family! Thank you for taking the time to give us such a nice Dealer Rater review. See you next time! Lisa Brown lbrown@vonhousen.com

October 12, 2016

SLK 230 Scheduled B service Our service representative Don Vandershoot handled our service on our SLK 230 with excellent & prompt service as alwsys very professional and honest. More

by ROBBSIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Oct 17, 2016 -

Mercedes-Benz of El Dorado Hills responded

We understand that our customers expect and deserve the very best service possible. We're glad to hear Don takes good care of your SLK. Thank you for the 5 star review! Lisa Brown lbrown@vonhousen.com

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