Mercedes-Benz of El Dorado Hills

Mercedes G-Series Great sales personnel, worked with us to find my dream car. Followed up with us after dropping in at the dealership until we had what we wanted. Great sales personnel, worked with us to find my dream car. Followed up with us after dropping in at the dealership until we had what we wanted. More

Customer service I was very happy with the service I got at Mercedes benz. Daniel was very helpful. The first two maintenance services came with the car I bought, so I was very happy with the service I got at Mercedes benz. Daniel was very helpful. The first two maintenance services came with the car I bought, so that was a nice surprise when they told me at the time of service. However I rated price low because when I called Mercedes to schedule my B service, I was quoted 475.00. This was about what I was expecting to pay. However I was told that the service was going to cost 1,000. Even though I was lucky to have paid for it at the beginning, and It didn't cost me anything at the time, I think its important that when I customer calls and asks the cost of the service It should be as off as that was. 475.00 to 1000,000 is a lot to me! More

Done well and quickly Scheduled this carefully with Mike and Daniel so that this could be done during lunch. They completed the repair, washed the car and it was ready to Scheduled this carefully with Mike and Daniel so that this could be done during lunch. They completed the repair, washed the car and it was ready to drive away in about an hour. More

Very personal,friendly and timely. The advisor was excellent , knowlegeable,estimated the cost and the time required for the service and delivered in all fronts. The facility is friend The advisor was excellent , knowlegeable,estimated the cost and the time required for the service and delivered in all fronts. The facility is friendly , inviting and all the personnel very accomodating and ready to serve you. More

Great Experience I bought a great used Lexus at Mercedes-Benz of El Dorado Hills. I was very clear about my budget and what I wanted in a vehicle going in. I had se I bought a great used Lexus at Mercedes-Benz of El Dorado Hills. I was very clear about my budget and what I wanted in a vehicle going in. I had seen two SUV's I liked on the website and was able to test drive both of them. They both met my needs but the Lexus features won me over. I never for a moment felt like the salesman was pushy or patronizing. I so appreciate a good salesperson. I have walked off more than one car lot when I felt the salesman was overbearing or condescending. I was given good information that allowed me to make an informed decision and ultimately purchase a fantastic SUV. My experience with the finance department was as great as the sales department had been. Everything was low key and pressure free. I will definitely be referring friends to Mercedes of El Dorado Hills. More

Best service visit ever! I've owned over 7 Mercedes Benz automobiles and always had them serviced by the dealerships, actually 5 other dealerships from New Jersey to 3 in the I've owned over 7 Mercedes Benz automobiles and always had them serviced by the dealerships, actually 5 other dealerships from New Jersey to 3 in the Bay Area. I've had two different cars serviced by El Dorado Hills and Daniel Clark helped make each experience a pleasant one. This dealership is by far the best experience of them all, really best service experience of any other cars I've brought to a variety of dealerships for service. The service was completed fully and on time, the the service department was professional and friendly; just a great experience. More

They make you feel at home! Everyone is super welcoming and nice! Ended up with the car I wanted and I love it! I appreciate everything everyone did to make it happen! Everyone i Everyone is super welcoming and nice! Ended up with the car I wanted and I love it! I appreciate everything everyone did to make it happen! Everyone in my family is starting to think about getting a car here! More

My experience with this dealership was excellent. I felt comfortable and had all of my questions answered in a timely manner. The salesperson (Chet) was solid and with this dealership was excellent. I felt comfortable and had all of my questions answered in a timely manner. The salesperson (Chet) was solid and knew the vehicles well. Management was responsive and not at all pushy. the service dept is also first rate. More

Nice experience Nice experience, good overall service. They could use a customer service area makeover and re-think. Other car makers have surpassed them. Toyota Plac Nice experience, good overall service. They could use a customer service area makeover and re-think. Other car makers have surpassed them. Toyota Placerville for example. Still, I leased the MB vice the Toyota. More

Excellent Care The dealership is very quick to help with any needs I may have. I have the ability to service my car at a dealership closer to my home, but it is wor The dealership is very quick to help with any needs I may have. I have the ability to service my car at a dealership closer to my home, but it is worth the drive to visit El Dorado Hills for all services. More