Mercedes-Benz of El Dorado Hills

Exceptional Service - Every Time I just want to compliment the excellent team in the Service Department. I know I can count on them to deliver outstanding courteous service. The tec I just want to compliment the excellent team in the Service Department. I know I can count on them to deliver outstanding courteous service. The technicians always impress with not only with their breadth of knowlede, but also their sincere concern for the care of my vehicles, This exemplary service has added a whole new dimension to being a Mercedes-Benz owner. More

Awesome dealership! From start to finish my husband and I had a wonderful experience in this dealership! Kind, knowledable staff that made buying our first used Mercedes From start to finish my husband and I had a wonderful experience in this dealership! Kind, knowledable staff that made buying our first used Mercedes a breeze. We were thrilled that they were not pushy at all but rather they educated us on the different cars we were considering. We needed to buy a car quickly because we had totaled our car and they made it happen for us. We would definitely buy from this dealership again. More

A Service Department you can trust. Gayton DeRosa was awesome. You can tell when someone is honest & trustworthy & "on your side" to make the right decision moving forward . Gayton even Gayton DeRosa was awesome. You can tell when someone is honest & trustworthy & "on your side" to make the right decision moving forward . Gayton even introduced me to the very professional mechanic Herber, who showed me "what was going on". Our ML 350 now drives "like new". You guys made me a hero at home. Thanks So Much, Tom & Cynthia Lynch More

Great service The sales team was professional and straightforward. I worked with Shane. It was a great experience. He did everything he promised and was a pleasure The sales team was professional and straightforward. I worked with Shane. It was a great experience. He did everything he promised and was a pleasure to work with. More

Excellent Experience The Mercedes-Benz dealership of El Dorado Hills provided a very positive buying experience. We went to do some fact gathering (only) and 4 hrs later d The Mercedes-Benz dealership of El Dorado Hills provided a very positive buying experience. We went to do some fact gathering (only) and 4 hrs later drove home a brand new MBZ sedan. The dealership was very clean and nicely organized. The mgmt and sales staff were welcoming and friendly without being invasive or aggressive. Our sales rep (Greg Thompson) was knowledgeable, patient, and very personable (which is saying a lot because he gave us at least 1/2 of his sales day). We love our new car. It's gorgeous and drives perfectly. We thank our lucky stars that we "just happened" to drop into that dealership that day. More

They were very kind and understand of my problem I had to trade my 2015 baby in due to family problems . They were very understand and heartfelt and I got a good deal and money back which I needed I had to trade my 2015 baby in due to family problems . They were very understand and heartfelt and I got a good deal and money back which I needed. More

Service visit Daniel took care of the problem with my car even thought I didn't have an appointment. It was diagnosed and repaired while I waited. Very much appre Daniel took care of the problem with my car even thought I didn't have an appointment. It was diagnosed and repaired while I waited. Very much appreciated. More

The best service at MBZ of El Dorado Hills! I enjoyed my buying experience at Mercedes Benz of El Dorado Hills. My sales person, Chet, was amazing and Adam in service is the best of the best ! I enjoyed my buying experience at Mercedes Benz of El Dorado Hills. My sales person, Chet, was amazing and Adam in service is the best of the best ! More

Misleading information, poor coordination & followup I found the dealership sometimes gave me misleading information concerning the condition of the car, seemed to promote unnecessary service, did not fo I found the dealership sometimes gave me misleading information concerning the condition of the car, seemed to promote unnecessary service, did not follow up on issues and sometimes did not respond to my attempts to contact by phone. More

Very good I really enjoyed my car buying experience. Everything went smoothly. I will definitely refer this place to my family and friends. Customer service is I really enjoyed my car buying experience. Everything went smoothly. I will definitely refer this place to my family and friends. Customer service is excellent. More