Mercedes-Benz of El Dorado Hills

Great experience! Painless service experience! I stopped by on my lunch break and dropped my vehicle off. Gayton took care of the rest. I would definitely recommend Mer Painless service experience! I stopped by on my lunch break and dropped my vehicle off. Gayton took care of the rest. I would definitely recommend Mercedes Benz of El Dorado Hills! A+ More

Car Repair My overall experience with my last visit was average at best, to my surprise. My last experience with my service was excellent, and the service guy's My overall experience with my last visit was average at best, to my surprise. My last experience with my service was excellent, and the service guy's customer service was impeccable. This particular instance, I was just disappointed with the overall customer service. It all started when I called the service department. This young woman answered and seemed to be very unknowledgeable, and not very professional. I expected more. When I worked through the service department to get my vehicle repaired (due to a break-in), I was again disappointed with my service guy. Gavin was a bit gruff, and not very customer service oriented. I had to call him after a week to see where my car was in its repair phase. So essentially no update or estimate of how long the repairs would take. Part of repair costs included cleaning the broken glass from inside my vehicle. Over the weeks after picking up my vehicle, I found large chunks of glass throughout my car. Very disappointed. Mercedes is an excellent dealership. However, I was simply disappointed with the staff and overall customer service. I would expect more from a dealership of this caliber. More

Very good customer service I gave him this review because he has always helped me over the years. The service has been very useful, quick, and efficient. He is the best I have h I gave him this review because he has always helped me over the years. The service has been very useful, quick, and efficient. He is the best I have had. More

Excellent service! As always, the service at MB of EDH was outstanding. Gayton DeRosa went the extra mile to get a a lower priced wheel to replace the damaged one. It is As always, the service at MB of EDH was outstanding. Gayton DeRosa went the extra mile to get a a lower priced wheel to replace the damaged one. It is a pleasure to have my car serviced here! More

Service appt. Everyone was very friendly and I was happy with the outcome. I was really pleased that you had someone there who could do a repaint touch up on wher Everyone was very friendly and I was happy with the outcome. I was really pleased that you had someone there who could do a repaint touch up on where my car was hit by someone, and the service and retouch was done sooner than I expected. Thank you. Sandra Vastine More

Friendly attention to detail! This is our third straight purchase from this great team at MB of EDH! Their knowledgable sales staff and experienced service and parts departments f This is our third straight purchase from this great team at MB of EDH! Their knowledgable sales staff and experienced service and parts departments form a package that will give you confidence and quality in you purchasing decision. Give them a try, you'll truly enjoy the experience! More

Outstanding Customer Service Outstanding customer service from every employee. They all make you feel important and are very knowledgeable. They make sure you purchase the car tha Outstanding customer service from every employee. They all make you feel important and are very knowledgeable. They make sure you purchase the car that's right for you without putting sales pressure on you. Great team. More

Always great! Dan and Don are a great asset to your Dealership. The wIting room is inviting, always clean. Loaner car helps a lot. Great job to everybody ! Dan and Don are a great asset to your Dealership. The wIting room is inviting, always clean. Loaner car helps a lot. Great job to everybody ! More

Power seat wasn't working Very friendly staff and always thorough. The diagnosis and fix was accurate and timely. Best of all the visit was covered under the car warranty. Very friendly staff and always thorough. The diagnosis and fix was accurate and timely. Best of all the visit was covered under the car warranty. More

It was a pleasant experience, as always. Shopping for a new car can be stressful as its a major purchase and is a big decision to make. But I trusted that I don't have to go through all this Shopping for a new car can be stressful as its a major purchase and is a big decision to make. But I trusted that I don't have to go through all this stress with the Mercesdez-Benz of El Dorado Hills dealer. This is my third time coming back this dealer since 2007. Last month, when I decided to go get a new MB, I contacted Pat Upright and told him what I have in mind and asked him to help me find one. I trust Pat as Pat has always done an excellent job and has always make me feel great walking out of the dealer with a new car. I have always enjoyed working with Pat and his team. Such as Derek Upright, Derek is a very nice, polite, patience n very helpful gentleman. As same as the finance manager is, Michael Marquez. They are a great group of friendliness people who always make customers feel trusted and feel great. I know that I do. Thank you. More