Mercedes-Benz of El Dorado Hills

difficulty with tire balance Resolved After several attempts to eliminate a tire balance issue (I'm picky on this stuff), Don recommended a Force Balance. Ya Hoo. Problem solved. MBZ rides After several attempts to eliminate a tire balance issue (I'm picky on this stuff), Don recommended a Force Balance. Ya Hoo. Problem solved. MBZ rides like a dream More

Customer service Don has been always great. The reason I still bring my cars to the dealership is because of how great Don is and continue to be. Don has been always great. The reason I still bring my cars to the dealership is because of how great Don is and continue to be. More

Crankshaft sensor replaced on my C320 wagon. Charge for work performed seemed excessive. ($560). My usual Service Mgr., Don Vandersloot, was not available. After spending around $1600 the previo Charge for work performed seemed excessive. ($560). My usual Service Mgr., Don Vandersloot, was not available. After spending around $1600 the previous week on my other vehicle (ML320) i had hoped for at least some discount but received nothing. The Service Mgr. misplaced my telephone #s which caused me some minor problems and wasted time. However the work itself was performed satisfactorily - as it usually is at this excellent dealership. More

Excellent experience! The entire process of buying my used car was great! Eric and Mike made sure we got exactly what we wanted at a price point we could afford. They went The entire process of buying my used car was great! Eric and Mike made sure we got exactly what we wanted at a price point we could afford. They went above and beyond for my kids too and made them feel like part of the process :) I won't go anywhere else! Communication was great too. I still text Eric and Mike with questions about my car and we've owned it for over a month. They both always respond quickly and are very helpful!! More

Great service!! Since purchasing my vehicle from Mercedes Benz of El Dorado Hills I have never had anything but great service. I have made appointments in advanced as Since purchasing my vehicle from Mercedes Benz of El Dorado Hills I have never had anything but great service. I have made appointments in advanced as well as at the last minute and they have always been extremely accommodating. They have always offered me a ride or a loaner vehicle if the service was going to take longer than a day. All of the employees are professional, very friendly and helpful. More

Awesome customer service. My service rep Gayton DeRosa has always done me right. I always enjoying my experience there love my dealer. I would recommend Mercedes-Benz El Dorado My service rep Gayton DeRosa has always done me right. I always enjoying my experience there love my dealer. I would recommend Mercedes-Benz El Dorado Hills to all my friends. More

sevice expierence We have all repairs and service done at El Dorado Hills m. b. and have been very happy with all of the care given us and our vehicle We have all repairs and service done at El Dorado Hills m. b. and have been very happy with all of the care given us and our vehicle More

Service team rocks! A few weeks ago, during my morning commute, my older ML experienced some weird noises. I called the dealership immediately, and without an appointmen A few weeks ago, during my morning commute, my older ML experienced some weird noises. I called the dealership immediately, and without an appointment I was invited over. Daniel Clark, while very busy, made the time to look at my car as soon as I pulled up. The attention to my concerns exceeded my expectations! More

No xxxxx and moan..I brought my own (doughnuts)!! As always Daniel was all over the problems with my seat and the lights in the trunk. Brought my own doughnuts for the staff as I complained ad nausiu As always Daniel was all over the problems with my seat and the lights in the trunk. Brought my own doughnuts for the staff as I complained ad nausium about the powdered cardboard you guys offered as doughnuts. More