Mercedes-Benz of El Dorado Hills

I'm part of the family!! I had not personally owned a vehicle in almost 30 years...I was fortunate to have a company issued vehicle. Getting close to retirement, I was appreh I had not personally owned a vehicle in almost 30 years...I was fortunate to have a company issued vehicle. Getting close to retirement, I was apprehensive about buying a car after all these years. I feared uncomfortable haggling and pressure. I did not experience any of that at Mercedes of El Dorado Hills. I had the great fortune of being there on a slow day with the benefit of working with 4 great salesmen: Chet, Zach, Patrick and Michael were all very warm, knowledgeable and professional. After making a very fair deal they handed me a packet of information entitled "Welcome to the Family". That is exactly how they made me feel, like I was part of their family. It was a great experience and I feel like I have made some great new friends. Thank you for making this purchase so stress free! More

Sales and Service I have owned many cars in my 68 years and never enjoyed my buying and service department experience more. At every level from Eric, Zach and Patrick I have owned many cars in my 68 years and never enjoyed my buying and service department experience more. At every level from Eric, Zach and Patrick in sales to the service department guys where Adam and Don were ready to assist and very accommodating. I highly recommend Mercedes Benz of El Dorado Hills to anyone interested in a fair deal and great service. Thanks to all! More

Don V. Is the man The first time I visited MB of el dorado my G500 had a blown radiator along with a list of other small problems. Those small problems added up quick! The first time I visited MB of el dorado my G500 had a blown radiator along with a list of other small problems. Those small problems added up quick! Don gave me a small discount and also hooked me up with a labor free service for my next visit. More

A sense of comfort It is a good feeling that from the initial moment we step into the dealership and interact with an employee, whether dealing with the service team, or It is a good feeling that from the initial moment we step into the dealership and interact with an employee, whether dealing with the service team, or sales, we are always greeted with friendly, and polite mannerism. Thus, overall, giving us a sense of comfort throughout the extent of our stay. More

Outstanding Service Dan was friendly, knowledgeable and advised me on the technical problem and how to fix it. He also talked with the factory to see if the failure was c Dan was friendly, knowledgeable and advised me on the technical problem and how to fix it. He also talked with the factory to see if the failure was covered under the factory warranty and was able to get it repaired under warranty. More

Efficient, effective, convenient For over a decade we've received excellent service from your facility. We trust our 3 MBs to your care without worry. We bought our E350 stationwago For over a decade we've received excellent service from your facility. We trust our 3 MBs to your care without worry. We bought our E350 stationwagon two years ago as much because of the excellent service we've received as the car itself. More

Excellent Customer Service!!! We have been customers of Mercedes Benz of El Dorado Hills for 20+ years and they have always treated us with respect and courtesy. And excellent Cu We have been customers of Mercedes Benz of El Dorado Hills for 20+ years and they have always treated us with respect and courtesy. And excellent Customer Service! More

Service overcharges Your service charges are based on your opinion that people that buy Mercedes Automobiles are loaded with money . You are wrong ,People with money duri Your service charges are based on your opinion that people that buy Mercedes Automobiles are loaded with money . You are wrong ,People with money during their lifetime have earned it in most cases by not being careless, and unless they have an ego problem will not tolerate being overcharged.. Lets get real ,I was asked to pay $ 655.00 for a routine service. Can I afford it ? YES but I am not stupid. I traded the car for a 2016 Volvo XC 60 model which has a 4 year bumber to bumper warranty plus a three year free maintenance . As far as power goes, it runs circles around my Mercedes. As far as safety items go it is superior to Mercedes. I have owned three Mercedes I am done. So, keep on selling your cars to people with ego problems. Mrs . Waltraud Britto More

Refreshing The team at Mercedes Benz El Dorado Hills is superb! Always professional...I hadn't seen Zach for quite sometime, yet when he saw me, he immediately r The team at Mercedes Benz El Dorado Hills is superb! Always professional...I hadn't seen Zach for quite sometime, yet when he saw me, he immediately remembered me. The finance officer was excellent and Rick McClure is exceptional. Than you for the opportunity to relate my experience, where I'm confident to do business and refer my friends and loved ones! More