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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,211 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,211 reviews
March 06, 2016
Refreshing The team at Mercedes Benz El Dorado Hills is superb! Always professional...I hadn't seen Zach for quite sometime, yet when he saw me, he immediately r The team at Mercedes Benz El Dorado Hills is superb! Always professional...I hadn't seen Zach for quite sometime, yet when he saw me, he immediately remembered me. The finance officer was excellent and Rick McClure is exceptional. Than you for the opportunity to relate my experience, where I'm confident to do business and refer my friends and loved ones! More
by aangeljordan
Verified CustomerEmployees Worked With
Zach Shiner
March 06, 2016
Courteous respectful Courteous and respectful of my time schedule and other commitments. Loaner vehicle was new and clean.Vehicle was returned washed and ready for trip. H Courteous and respectful of my time schedule and other commitments. Loaner vehicle was new and clean.Vehicle was returned washed and ready for trip. Hopefully no repairs are needed in near future but I have Gayton's card in vehicle if need work is needed. More
by GWCLOSBORNE
Employees Worked With
Gayton DeRosa
March 05, 2016
Much better! This trip over was much better! Although I didn't have time for the original offer to detail my car after the bad experience time before last, I'll b This trip over was much better! Although I didn't have time for the original offer to detail my car after the bad experience time before last, I'll be happy to take it back in to let them do that. More
by btoma
Employees Worked With
My chauffeur was the greatest!! Nice black gentleman who's been there for years was most accommodating and a very pleasant guide. , Don Vanderschoot
March 03, 2016
Phenomenal Dan is awesome and the consumate Service Advisor/Employee. He is always looking out for the Client while ensuring he is fullfilling his role for the d Dan is awesome and the consumate Service Advisor/Employee. He is always looking out for the Client while ensuring he is fullfilling his role for the dealership. He establishes an aura of Service and Trust More
by DAVID35
Employees Worked With
Daniel Clark
March 03, 2016
Recognizing/Acknowledging Jason Downing and Don Vanderschoot I own a 2012 GLK 350 and 2013 C-250. As such with two cars I get to spend twice as much times at Mercedes-Benz service center than those who own only I own a 2012 GLK 350 and 2013 C-250. As such with two cars I get to spend twice as much times at Mercedes-Benz service center than those who own only one car. As such, I require more patience, understanding, and flexibility in getting my cars serviced. Consistently, the Service Department Manager, Jason and his Service Manager, Don Vanderschoot are very impressive, knowledgeable, friendly, professional, helpful, and always go "extra miles" to make sure that their customers walk out of there happy with a satisfied smile after their transactions. I could not say enough...Sincerely, Thank you! More
by Mo Shahmirzadi
Employees Worked With
Jason Downing, Don Vanderschoot
March 02, 2016
Great customer service, but lousy car! Gayton DeRosa was professional and courteous in handling my service appointment. As usual, the service department quickly, and efficiently, repaired m Gayton DeRosa was professional and courteous in handling my service appointment. As usual, the service department quickly, and efficiently, repaired my 2011 E350 Bluetec. I have absolutely great confidence in the repair facilities at Mercedes-Benz of El Dorado Hills. However, I have very little confidence in a car, with only 34K miles, that has seen three significant emission system repairs in the last two years. As a recent retiree, I figured I deserved the first luxury car in my life. However, luxury is not luxury, when frequent repairs become a major inconvenience. I applied the same principle as baseball...."three strikes, and you're out". Therefore, I have unloaded my burdened E350 at a greatly depreciated loss. I'll return to my lifelong dependability on a Japanese manufacturer, with much better reliability and resale value. Now that is luxury! More
by ROLAND
Employees Worked With
Gayton DeRosa
March 02, 2016
Don Vanderschoot My experience at El Dorado Hills Mercedes Benz is always positive. Mr. Vanderschoot explains the positives and negatives for repairs. As a customer I My experience at El Dorado Hills Mercedes Benz is always positive. Mr. Vanderschoot explains the positives and negatives for repairs. As a customer I am confident in Mr. Vanderschoots advice. More
by Aldo
Employees Worked With
Don Vanderschoot
March 02, 2016
Excellent services We came far away to your shop for service is because Daniel Clark there. He is very friendly, knowledgeable, and efficiency! We should have to go t We came far away to your shop for service is because Daniel Clark there. He is very friendly, knowledgeable, and efficiency! We should have to go to the other shop at Howe avenue because closer to our house but their service is no good . More
by lau.kandy
Employees Worked With
Daniel Clark
February 18, 2016
Best services I think this is the best dealer serviced that I have ever had. With a friendly staffs. And I will recommend this dealer to alls of my friend. I think this is the best dealer serviced that I have ever had. With a friendly staffs. And I will recommend this dealer to alls of my friend. More
by tommyllc73
Employees Worked With
Austin chao
February 17, 2016
Nice People, Poor Customer Assistance Everyone was nice. Unfortunately, they did not explain the federal and state rebates correctly for the B Class all electric vehicle. We expected to re Everyone was nice. Unfortunately, they did not explain the federal and state rebates correctly for the B Class all electric vehicle. We expected to receive a $7,500 rebate on our taxes, but MBEDH received it instead. This was not an insignificant error on their part. Additionally, there was some problems with the electronics in the car Command System and they were not helpful advocates with MBUSA to solve our problem. I had to call them myself and solve it. I need competence, not just nice. This is my first MB. Although I love my B-Class, I am not sure if there will be a second for us. More
by Joseph
Employees Worked With
Ryan Skelly
