Mercedes-Benz of El Dorado Hills

Customer service exceeds highest order of expectation Don continues to exceed expectations. I recently picked up my car from service on the way to the Oakland airport. During the service the wheel lug bol Don continues to exceed expectations. I recently picked up my car from service on the way to the Oakland airport. During the service the wheel lug bolts were not adequately torqued, became loosed and caused an unbelievable driving experience on the way to the airport. I left my car at the hotel near the airport and called Don to inform him of the experience. Don was quick to engage. He dispatched a service vehicle to xxxxx the issue. The service tech identified the problem; sought parts from another dealer, fixed and road tested the vehicle. Don then had me come in for a follow-up full inspection. Nobody can argue the potential consequences of what could have happened, we can’t change that. Point is, Don took full responsibility without question and acted to remedy a situation gone bad. Thanks Don. More

Great buying experience with MBOEDH Had a great buying experience with Mercedes-Benz of El Dorado Hills. The sales associate who helped me, Nick Martin, was friendly and knowledagble. He Had a great buying experience with Mercedes-Benz of El Dorado Hills. The sales associate who helped me, Nick Martin, was friendly and knowledagble. He gave me a great deal on my car and I couldn't be happier. Going through finance was very easy. Ken did a great job explaining what was in the contract and the terms of finabcibg. They had great warranty options and I am very happy that my car is covered bumper to bumper. Thank you for all your help guys! More

Fast, easy service I've worked with Don on all my service needs for the past couple years. My drop-offs and pick-ups are easy and quick and he always follows up to ensu I've worked with Don on all my service needs for the past couple years. My drop-offs and pick-ups are easy and quick and he always follows up to ensure any repairs are done right. More

s class I had a pleasant experience in buying my used car from Bob. I am most happy that Bob allowed me to keep the car overnight to see if the car was right I had a pleasant experience in buying my used car from Bob. I am most happy that Bob allowed me to keep the car overnight to see if the car was right for me. More

My experience with Mercedes-Benz of El Dorado Hills Carrying , understanding and very helpful , happy that i got loaner car and i was there for only 15 -20 minutes and i received a call before the serv Carrying , understanding and very helpful , happy that i got loaner car and i was there for only 15 -20 minutes and i received a call before the service about the price and after when my car was fixed . More

Excellent Customer Service I took the car here for 20.000 miles service. Totally satisfied. Daniel was very friendly and processed the document very quickly. The service was com I took the car here for 20.000 miles service. Totally satisfied. Daniel was very friendly and processed the document very quickly. The service was completed before the estimated time. He will call you personally when the car is ready for pick up. More

Easy Peasy From the second you walk onto the lot, everything feels luxurious! The energy, the beautiful cars, the staff waiting to great you, and take care of yo From the second you walk onto the lot, everything feels luxurious! The energy, the beautiful cars, the staff waiting to great you, and take care of you. Rick was great, and took all of my info to get paperwork started, and Paul took me around to show me the best options. Paul drives a Mercedes and was able to differentiate very subtle differences in each model. I decided on a 2015 ( almost new) CLA. Paul recommended this model because it was the same price but had many more upgrades. Paul took me for a test drive and made sure I understood everything in my new car. When my battery went out on my key, they replaced it for me free of charge. Paul was nice enough to return my call and walk me through setting up my mobile hot spot. Thank you Rick! Thank you Paul! I am madly in love with my new White CLA, thank you for making it happen! More

Great service!!! Daniel Clark has always provided me and my family excellent service. He takes care of everything and always has a smile on his face. Daniel is one o Daniel Clark has always provided me and my family excellent service. He takes care of everything and always has a smile on his face. Daniel is one of the many reasons my wife and I have driven Mercedes vehicles for the last 6 years. More

customer service I arrived earlier than designated appointment time for scheduled B service. Gayton quickly jumped in to greet me as Don, my assigned rep, was at lunc I arrived earlier than designated appointment time for scheduled B service. Gayton quickly jumped in to greet me as Don, my assigned rep, was at lunch. Gayton completed necessary paperwork, informed me service would take about 3 hours (which it did). Upon return, Don had everything in order, took me to desk to pay, brought my car around and wished me a happy day! More

Service Experience Dan always sees to our needs. We are completely satisfied and look forward to having Dan as our service adviser. He truly is interested in our conce Dan always sees to our needs. We are completely satisfied and look forward to having Dan as our service adviser. He truly is interested in our concerns and is very thorough.. He makes us feel like we are important to the success of the Mercedes dealership . More