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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,209 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,209 reviews
February 02, 2016
Outstanding + I really enjoy going to Mercedes-Benz of El Dorado Hills! The atmosphere is welcoming and the folks there are very polite! Everyone appears to have I really enjoy going to Mercedes-Benz of El Dorado Hills! The atmosphere is welcoming and the folks there are very polite! Everyone appears to have a sincerely happy greeting for you when they see you! It is nice to visit old friends like Bob and Randy and others. Don Vanderschoot is my Service Advisor and he is a very knowledgeable and reassuring person to take your car to for service. I could go to Rocklin or another dealer. No way, I enjoy coming here because it is so pleasant and I trust the people! Don is right on top of things and keeps me advised while I am sitting in the comfortable waiting areas. I don't know what else to say except....Oh, and everyone was really friendly with Stormy my Dog. They are nothing less than OUTSTANDING and even more! By the way the car runs super as usual! More
by roddaug
Verified CustomerEmployees Worked With
Randy Shomon, Don Vanderschoot, Bob Michalek
February 02, 2016
Service visit It was found that all 2013 E350 come with a noisy transmission when driving above 75mph, there was no repair done . I was happy with service provide It was found that all 2013 E350 come with a noisy transmission when driving above 75mph, there was no repair done . I was happy with service provided by don and the Rick . But I'm not sure if Mercedes is going to do anything about the noise since they admit that other customers have the same complaint and it is a valid complaint . More
by JAMES_3732
Employees Worked With
Don Vanderschoot
February 02, 2016
2012 E-Class E350 Service You get 4/5 stars because the loaner car says it is a loaner on back window. They didn't do that back in the day. Otherwise 5/5 stars. The service You get 4/5 stars because the loaner car says it is a loaner on back window. They didn't do that back in the day. Otherwise 5/5 stars. The service was excellent and they do nice work at a fair price. Overall I really like the staff and atmosphere thats why i drive past the Sac Vonhousen to his one. More
by mikepekala1
Employees Worked With
Daniel Clark
February 02, 2016
Excellent Service Shane Lundy is the most courteous and respectable salesman I have ever done business with and I would recommend doing business with him if you want a Shane Lundy is the most courteous and respectable salesman I have ever done business with and I would recommend doing business with him if you want a salesman who demonstrates knowledge and shows great respect that meets your needs and wants. Gayton DeRosa is very patient and understanding and works hard to meet your service needs. Both are top notch at Mercedes of EDH! More
by processingcp
Employees Worked With
Shane Lundy, Gayton DeRosa
February 02, 2016
Help me I have a nail in my tire I was on my way to work and my tire pressures were funky so I drove to the el dorado dealership. They took care of everything I was on my way to work and my tire pressures were funky so I drove to the el dorado dealership. They took care of everything More
by aanichols7
Employees Worked With
Jason Downing, Daniel Clark, Don Vanderschoot, Gayton DeRosa
February 02, 2016
This Dealership show be the model for customer service !! Both sales and service are excellent. I have owned many luxury brands but none can match the service with Mercedes Eldorado Hills , Service continues Both sales and service are excellent. I have owned many luxury brands but none can match the service with Mercedes Eldorado Hills , Service continues to be number one !!!! More
by lskpi
Employees Worked With
Gayton DeRosa
February 01, 2016
No pressure salesman I love the customers service so much .. I went back the same week to buy my mom a car Had no worries he made sure he got it something that I like I love the customers service so much .. I went back the same week to buy my mom a car Had no worries he made sure he got it something that I like in and around the price range I was looking for More
by jahizmyluv2012
Employees Worked With
Paul Antoci, Don Vanderschoot
February 01, 2016
MBZ El Dorado Great, friendly sales and service. Mercedes Benz of El Dorado provided fair pricing. We love our certified pre-owned vehicle. It is important to fe Great, friendly sales and service. Mercedes Benz of El Dorado provided fair pricing. We love our certified pre-owned vehicle. It is important to feel you are driving a pre-owned vehicle that is in excellent shape and you can depend on it. Staff was very helpful answering all questions. More
by jastorer
Employees Worked With
Paul Antoci, Shane Lundy
January 31, 2016
Outstanding ...thank you Gayton. Patrick And Bobbie All of them always demonstrate superior customer service. Thank you for making this negative task a positive experience. God bless you ???????????? All of them always demonstrate superior customer service. Thank you for making this negative task a positive experience. God bless you ?????????????????????????????????? thank you so much. More
by CALNDEB
Employees Worked With
Bobbie and Patrick , Pat Upright, Gayton DeRosa
January 31, 2016
Poor Customer Service after Sale of Vehicle Zach provided top notch customer service when purchasing the vehicle. Yet, the vehicle was sold to me with a rear license plate and not a front licens Zach provided top notch customer service when purchasing the vehicle. Yet, the vehicle was sold to me with a rear license plate and not a front license plate. I have tried for weeks to contact him to resolve this. No response. I have received two parking tickets for not having a front license plate. Very upset that this has gone on for two months without being resolved. More
by Hybl243
Employees Worked With
Zach Shiner
