Mercedes-Benz of El Dorado Hills

As always - very easy drop off and friendly. Appointment was made and loaner car was ready when we got there. It is so convenient to have a car when our car is being serviced. Truth be told that Appointment was made and loaner car was ready when we got there. It is so convenient to have a car when our car is being serviced. Truth be told that is a big reason we are on our 3rd MBZ because of the excellent service that we receive. They checked and serviced car including finding a couple of items that needed attention and at no cost to us. More

Top notch customer service! I manage a customer service team, so I am very critical of service standards. Zach exceeded my expectations by taking excellent care of me. He was gen I manage a customer service team, so I am very critical of service standards. Zach exceeded my expectations by taking excellent care of me. He was genuine and efficient through the whole process. I will certainly contact him for my next purchase and I highly recommend him to anyone with standards which are simply not met by typical salespeople. More

Front end repair I have given this rating of excellence because I have complete confidence in Daniel Clark and his ability to see that my car is repaired properly. I have given this rating of excellence because I have complete confidence in Daniel Clark and his ability to see that my car is repaired properly. More

Quick scheduling CPO car had small ding in front bumper. My salesman, Clark, took care of it at n/c. Service personnel were great to work with. CPO car had small ding in front bumper. My salesman, Clark, took care of it at n/c. Service personnel were great to work with. More

not sure the reliability when I asked for 3 issues to fix and fixed the major issue but the other 2 minor issues left without fix but always finding some minor issues when eve when I asked for 3 issues to fix and fixed the major issue but the other 2 minor issues left without fix but always finding some minor issues when ever took for checkup and increasing the bill.. Not sure whether reliable or not.. More

I had a great experience! I was very impressed with my experience. It was my first time in El Dorado Hills. The experience was so much better on every level from the Sacramento I was very impressed with my experience. It was my first time in El Dorado Hills. The experience was so much better on every level from the Sacramento experience. From the greeting, length of wait time. The ammenities.. Coffe, water, sodas. No problem with a loaner car, and treatment in general. I am so happy to have a better place to go! More

Love my service department. I always enjoy my experience when I come in to have my car serviced. From Daniel I service manager even to the wonderful gentleman that helps bring m I always enjoy my experience when I come in to have my car serviced. From Daniel I service manager even to the wonderful gentleman that helps bring me home and back. It's always such a delight to deal with people who seem to really want to take care of me More

Great Customer Service Last year was my first experience with El Dorado Hills Mercedes when we purchased our C300. Everyone there were the best I have ever dealt with when m Last year was my first experience with El Dorado Hills Mercedes when we purchased our C300. Everyone there were the best I have ever dealt with when making an auto purchase. Just had our first service and their service department is top-notch as well. Highly recommend this dealership. More

GL 30,000 mile service. My car was in for the 30,000 mile service. As usual Gayton DeRosa was welcoming, efficient and professional in dealing with me during the visit. I ap My car was in for the 30,000 mile service. As usual Gayton DeRosa was welcoming, efficient and professional in dealing with me during the visit. I appreciate the fact that when the required tests were run on the car they determined that the battery was not working up to maximum performance and proceeded to change the battery. Well done and many thanks to the technicians who worked on the vehicle and to Gayton. More

Fast, easy, clean and efficient Easy to make an appointment via the phone (the on-line service was not working). They took me at my desired time the following morning. Greeted prom Easy to make an appointment via the phone (the on-line service was not working). They took me at my desired time the following morning. Greeted promptly upon arrival. Daniel Clark is always a pleasure to work with, and he had me setup up right away. Had a cup of coffee at the dealership, then walked a short distance to an outstanding breakfast. Upon return, my car was ready as promised. Quick and easy...out the door. More