Mercedes-Benz of El Dorado Hills

Fast and Best experience Zach Shiner my new friend/ salesmen who helped me get into my Mercedes. Zach was very helpful and no pressure. Love it! First time buyer. Zach Shiner my new friend/ salesmen who helped me get into my Mercedes. Zach was very helpful and no pressure. Love it! First time buyer. More

Thank you Gayton and the MB of EDH team. It's not easy to have to return a car for warranty work. Sometimes it feels awkward returning a car multiple times for different items. Therefore, it It's not easy to have to return a car for warranty work. Sometimes it feels awkward returning a car multiple times for different items. Therefore, it makes me appreciate Gayton and his team even more. They are always upbeat and positive about greeting me, offering to take care of issues and ensuring transportation is available when needed. Sincerely, Bill More

Really good other than took a 90 minutes more than estimared Service A for 10k miles. Took 90 minutes more than estimated. Total time was almost 3 hours. The wash of the car is nice but the quality of drying Service A for 10k miles. Took 90 minutes more than estimated. Total time was almost 3 hours. The wash of the car is nice but the quality of drying and window cleaning is not very good More

Professional and knowledgeable staff. Don made me feel very comfortable and kept me informed throughout the day on the repairs required for my vehicle. He also sent me a text message that Don made me feel very comfortable and kept me informed throughout the day on the repairs required for my vehicle. He also sent me a text message that my car was ready. He was very helpful and extremely patient. I've taken my car in before. He is the best person I've had so far and will ask for him when I next bring in my vehicle. More

Don Vanderschoot has Excellent Customer Service Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting on one of the three vehicles I have serviced there and explain to me in plain terms what to expect in time and cost. I am notified promptly via phone calls if there are any changes or possible delays, and I am always provided a loaner vehicle when needed. After 15 years of bouncing between Mercedes Benz on Howe (Worst Customer Service in town) and other local mechanics, we are so happy to have found Mercedes Benzes in El Dorado Hills. The superior customer service of the service department (because service is key is each MB) and helpful sales staff will keep us coming back! More

Check-in Experience - Unnecessarily Protracted? Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/gre Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/greet process w/ attendant who promptly confirms my arrival, appt, service type, etc. Invited to await "my" service rep in lounge. A particularly well appointed lounge. Service rep not available so still waiting. Ride arrives to pick me up but still waiting. 20+ minutes after check-in now so I bid goodbye to outside attendant to then be flagged down while exiting. My very apologetic and pleasant service rep reaffirms all that was already in evidence. The personal attention and lounge experience must be treasured by some but I prefer clarity of purpose and a timely departure. After-hours drop off offers that. Rental car joints have this down. Dr's offices...not so much. Nothing unpleasant about the interaction, fine MB folks just doin' their job. But, can I just check-in with the attendant for routine stuff and split w/o the time consuming service rep embrace, especially when my ride is waiting? I'll sign a TLC waiver. Thanx. More

I love Don!!!! It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constr It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constructive manner, and educates me about my car. Its nice, because i really want to know. The mechanic that took me for a test drive is just as wonderful and kind and again took the time to explain how things work. If you give me a different service technician, I would probably be disappointed because you cant duplicate Don. Im very very happy with my car and Don's service. More

Mercedes Benz of El Dorado Hills This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work ha This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work has always been the very best. More

Efficient, friendly and well done. As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boo As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boom! All God!! More

Scratches on the bumper I came without an appointment for some scratches on my 2014 CLA 250. They evaluated my problem and said they could take care of it right away - cost I came without an appointment for some scratches on my 2014 CLA 250. They evaluated my problem and said they could take care of it right away - cost $200 to $250. They did an excellent job while I waited and charged me $250 which was far less than a body shop had quoted. I am very pleased. More