Mercedes-Benz of El Dorado Hills

Don Vanderschoot has Excellent Customer Service Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting on one of the three vehicles I have serviced there and explain to me in plain terms what to expect in time and cost. I am notified promptly via phone calls if there are any changes or possible delays, and I am always provided a loaner vehicle when needed. After 15 years of bouncing between Mercedes Benz on Howe (Worst Customer Service in town) and other local mechanics, we are so happy to have found Mercedes Benzes in El Dorado Hills. The superior customer service of the service department (because service is key is each MB) and helpful sales staff will keep us coming back! More

Check-in Experience - Unnecessarily Protracted? Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/gre Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/greet process w/ attendant who promptly confirms my arrival, appt, service type, etc. Invited to await "my" service rep in lounge. A particularly well appointed lounge. Service rep not available so still waiting. Ride arrives to pick me up but still waiting. 20+ minutes after check-in now so I bid goodbye to outside attendant to then be flagged down while exiting. My very apologetic and pleasant service rep reaffirms all that was already in evidence. The personal attention and lounge experience must be treasured by some but I prefer clarity of purpose and a timely departure. After-hours drop off offers that. Rental car joints have this down. Dr's offices...not so much. Nothing unpleasant about the interaction, fine MB folks just doin' their job. But, can I just check-in with the attendant for routine stuff and split w/o the time consuming service rep embrace, especially when my ride is waiting? I'll sign a TLC waiver. Thanx. More

I love Don!!!! It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constr It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constructive manner, and educates me about my car. Its nice, because i really want to know. The mechanic that took me for a test drive is just as wonderful and kind and again took the time to explain how things work. If you give me a different service technician, I would probably be disappointed because you cant duplicate Don. Im very very happy with my car and Don's service. More

Mercedes Benz of El Dorado Hills This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work ha This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work has always been the very best. More

Efficient, friendly and well done. As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boo As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boom! All God!! More

Scratches on the bumper I came without an appointment for some scratches on my 2014 CLA 250. They evaluated my problem and said they could take care of it right away - cost I came without an appointment for some scratches on my 2014 CLA 250. They evaluated my problem and said they could take care of it right away - cost $200 to $250. They did an excellent job while I waited and charged me $250 which was far less than a body shop had quoted. I am very pleased. More

Great & friendly sales team! I had a wonderful experience with MB of EDH. I wasn't pressured into getting my 'dream car.' It was more of a decision I made on my own, with the help I had a wonderful experience with MB of EDH. I wasn't pressured into getting my 'dream car.' It was more of a decision I made on my own, with the help and expertise of the MB team. Shane was very easy-going and friendly. The entire experience was a delight. I had no salesman running after me, or running up to me as you would elsewhere. Everything was on my own terms. I will definitely recommend them! Thanks again. More

spot on customer service I was pleased to have my gas tank replaced at no cost to me, it only took one day and there were no charges because of a recall on my particular model I was pleased to have my gas tank replaced at no cost to me, it only took one day and there were no charges because of a recall on my particular model. I was treated with respect and they were very efficient in getting the job done with a no nonsense attitude. I will be purchasing my next car from this dealer when I am ready. More

customer service aware, comfortable waiting area with refres I have found this center to be very customer service oriented and easy to deal with Recent service and sales personnel have done a great deal to impr I have found this center to be very customer service oriented and easy to deal with Recent service and sales personnel have done a great deal to improve my impression of the agency - particularly sales More

Daniel Clark is awesome! I couldn't be happier bringing my car in for servicing here at El Dorado Hills MBZ. I happened on another service writer the first time I brought my I couldn't be happier bringing my car in for servicing here at El Dorado Hills MBZ. I happened on another service writer the first time I brought my MBZ in and never again will I work with anyone else! More