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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,215 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,215 reviews
January 28, 2016
Brief visit for "A" service I'll consider getting my C250 serviced elsewhere and save some money. Service was prompt, the salesmen were polite. What we didn't like were the follo I'll consider getting my C250 serviced elsewhere and save some money. Service was prompt, the salesmen were polite. What we didn't like were the following: 1) Each time our vehicle receives a complimentary wash, it's done poorly and returns visibly dirty with road grime along the side runners, rear bumper and trunk. When we point this out, we're told to come back some time and ask for a free wash.. not dignifying. This even occurred when we Purchased the vehicle and they had applied what was to be an expensive coat of "CilaJet". The car washes aren't at all serious and leaves us wondering about the maintenance. 2) When we dropped off the car and I left with my wife and children to run some errands during maintenance, my wife pointed out the tech driving my car back to the garage... he was driving slowly across the parking lot entrance, head turned completely around backwards not watching where he was going, egregiously gawking at a very young girl crossing the street behind him. More
by merc250lux
Verified CustomerEmployees Worked With
Don Vanderschoot
January 28, 2016
Customer Service The entire experience was exceptional. The main reason that we came back to Mercedes was the customer service from Nick. After the purchase, Nick call The entire experience was exceptional. The main reason that we came back to Mercedes was the customer service from Nick. After the purchase, Nick called to ensure that we were happy with the vehicle. More
by georged0
Employees Worked With
Nick Martin
January 28, 2016
2014 C250...known Check Engine Light issues. No fix. Extremely dissatisfied with the service side of this dealership. My 2014 C250 (still under warranty) appears to be defective. Check engine light comes Extremely dissatisfied with the service side of this dealership. My 2014 C250 (still under warranty) appears to be defective. Check engine light comes on intermittently and car loses substantial power and extremely unsafe at highway speeds, along with other issues that aren't being fixed appropriately. Escalated this issue to corporate, but I'm stuck with a dangerous Mercedes that is a liability at this point. Extremely dissatisfied. We have two of the exact same year, make, model cars bought at the same time and only one is having the issues. Service Manager Jason was extremely compassionate and understanding, though. More
by diem_trang_le
Employees Worked With
Jason Downing
January 28, 2016
Outstanding as always Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically ba Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically based on Don's recommendations and my car was returned to me after a much needed wash! More
by GEORGESEBEAGLES2
Employees Worked With
Don Vanderschoot
January 28, 2016
Repair I ordered a part for trunk repair. Part arrived as scheduled and was promptly installed. I enjoyed the complimentary coffee while I waited for servic I ordered a part for trunk repair. Part arrived as scheduled and was promptly installed. I enjoyed the complimentary coffee while I waited for service. More
by danvrf1
Employees Worked With
Clark Courtney
January 28, 2016
Excellent experience. From the first time I spoke with Clark Courtney until my last contact, It was a very pleasant experience and I felt confident that everything would be From the first time I spoke with Clark Courtney until my last contact, It was a very pleasant experience and I felt confident that everything would be handled confidently and professionally It was one of the first times I felt comfortable in a used car transaction.. More
by pmwbmw241
Employees Worked With
Clark Courtney
January 28, 2016
Efficient, friendly and well done. As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boo As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boom! All God!! More
by benzgal
Employees Worked With
Daniel Clark
January 28, 2016
Really good other than took a 90 minutes more than estimared Service A for 10k miles. Took 90 minutes more than estimated. Total time was almost 3 hours. The wash of the car is nice but the quality of drying Service A for 10k miles. Took 90 minutes more than estimated. Total time was almost 3 hours. The wash of the car is nice but the quality of drying and window cleaning is not very good More
by rkremer1
Employees Worked With
Gayton DeRosa
January 28, 2016
Mercedes Benz of El Dorado Hills This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work ha This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work has always been the very best. More
by johnmelia
Employees Worked With
Lisa Brown, Don Vanderschoot, Bob Michalek
January 28, 2016
Love are new E350 Beautiful location in El Dorado Hills, This is far the nicest dealer ship that we have be to. Very knowledgeable sale rep to work with. Beautiful location in El Dorado Hills, This is far the nicest dealer ship that we have be to. Very knowledgeable sale rep to work with. More
by FastEddie57
