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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,214 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,214 reviews
January 28, 2016
Tire Replacement on my 2013 GL450 I have never spent over two hours waiting for a tire change. I did contact the Service Dept. The week before as well schuedling for my appointent t I have never spent over two hours waiting for a tire change. I did contact the Service Dept. The week before as well schuedling for my appointent to have the tires replaced. I later found the tires that I had original ordered did not come in and they used another tire and put them on my car and was not told this until after they had been mounted. All other exprirement have been excellent prior to this More
by bobandjenni
Verified CustomerEmployees Worked With
the part counter, Don Vanderschoot
January 28, 2016
very good good cust service agent i would come back for more service on my e 350. the agent was quick and to the point with my service good cust service agent i would come back for more service on my e 350. the agent was quick and to the point with my service More
by mwolny
Employees Worked With
Don Vanderschoot
January 28, 2016
Repair I ordered a part for trunk repair. Part arrived as scheduled and was promptly installed. I enjoyed the complimentary coffee while I waited for servic I ordered a part for trunk repair. Part arrived as scheduled and was promptly installed. I enjoyed the complimentary coffee while I waited for service. More
by danvrf1
Employees Worked With
Clark Courtney
January 28, 2016
Worth the drive from Sacramento There is a closer MB maintenance facility to me, but I find it worth the drive to El Dorado Hills because of the fine attention and care my car and I There is a closer MB maintenance facility to me, but I find it worth the drive to El Dorado Hills because of the fine attention and care my car and I receive there. Don VanderShoot is fun to work with, keeps me informed and is aware that I am waiting. Although I Loved the old quiet room with big leather chairs and fireplace, the remodel is nice too. All in all, a tedious errand made much more than tolerable. More
by atpgirl
Employees Worked With
Don Vanderschoot
January 28, 2016
Dealt with in a very professional and fair manner I was given great service in the service dept and a good price on an extended warranty I have been coming to the dealer for years I was given great service in the service dept and a good price on an extended warranty I have been coming to the dealer for years More
by RMEISSNER
Employees Worked With
Pat Upright, Don Vanderschoot
January 28, 2016
Outstanding as always Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically ba Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically based on Don's recommendations and my car was returned to me after a much needed wash! More
by GEORGESEBEAGLES2
Employees Worked With
Don Vanderschoot
January 28, 2016
Pleasant and friendly Good Service but very expensive for routine maintenance! We like the friendliness and atmosphere of our Mercedes Dealership. The check-in Greeters a Good Service but very expensive for routine maintenance! We like the friendliness and atmosphere of our Mercedes Dealership. The check-in Greeters are always ready and helpful to attend to your needs. The reception area is always clean and comfortable. More
by lfcagle
Employees Worked With
Don Vanderschoot
January 28, 2016
2014 C250...known Check Engine Light issues. No fix. Extremely dissatisfied with the service side of this dealership. My 2014 C250 (still under warranty) appears to be defective. Check engine light comes Extremely dissatisfied with the service side of this dealership. My 2014 C250 (still under warranty) appears to be defective. Check engine light comes on intermittently and car loses substantial power and extremely unsafe at highway speeds, along with other issues that aren't being fixed appropriately. Escalated this issue to corporate, but I'm stuck with a dangerous Mercedes that is a liability at this point. Extremely dissatisfied. We have two of the exact same year, make, model cars bought at the same time and only one is having the issues. Service Manager Jason was extremely compassionate and understanding, though. More
by diem_trang_le
Employees Worked With
Jason Downing
January 28, 2016
Love are new E350 Beautiful location in El Dorado Hills, This is far the nicest dealer ship that we have be to. Very knowledgeable sale rep to work with. Beautiful location in El Dorado Hills, This is far the nicest dealer ship that we have be to. Very knowledgeable sale rep to work with. More
by FastEddie57
January 28, 2016
Excellent People Atmosphere Quality of service and communication Wonderful coffee machine and beverages: FREE AND Daniel Clark Thank you Daniel Clark for People Atmosphere Quality of service and communication Wonderful coffee machine and beverages: FREE AND Daniel Clark Thank you Daniel Clark for your great workmanship, enthusiastic presence and overall caring?? More
by jeffriesassoc
Employees Worked With
Daniel Clark
