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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,214 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,214 reviews
March 07, 2014
Did not listen to anything I had to say, just get papers signed that day otherwise the special would be over that day, what special, I never got. and finance dept adding options , ext. warranty I didnt want signed that day otherwise the special would be over that day, what special, I never got. and finance dept adding options , ext. warranty I didnt want, just to tell me contract couldn't be changed, but did re-do contract and still didn't delete the options, which one of them was to put chrome wheels on, and I asked for the original I bought with car and they said thats what on the car they were just dipped, so looks like I pd. twice for the tires, and they were not done because 4 hrs after I dropped the car off, the tires were already on the car, so basically they just took them off another car, it was a nightmare from the start, too much B.S. You question them about something, they just pass it off to the next, thats not their dept. They alll try to cover for each other, but their all working hand in hand, how to work people to their benefit only. I was so rushed into this vehicle I knew nothing about, and now I hate the car because of the exp. I had with them. More
by meamia2
Employees Worked With
Zach Shriner
September 08, 2012
I purchased a GL 450 there and I love the car. After a long day with a tired 2 year old in tow, I mistakenly purchased the Tires for Life program. DO NOT DO THIS! I went to have the tires changed and s long day with a tired 2 year old in tow, I mistakenly purchased the Tires for Life program. DO NOT DO THIS! I went to have the tires changed and specifically told them I was using the tires for life. They did not run a claim until after the fact which was then denied. We were stuck with paying for a new set of tires (that I don't even believe were new) and our old tires were just fine. DO NOT TRUST DAN in the service department. He will completely change the story to save himself. DO NOT BELIEVE that JASON DOWNEY will "make you feel satisfied" & remedy his service department's mistake in not running a claim & telling us "oh sure, it will be taken care of." If you do buy TIRES for LIFE/LOYALTY be very careful & know exactly what you are purchasing. Do not rely on the guy who sells you on the "extras" to be forthcoming. This was definitely our mistake. Mercedes Benz of El Dorado Hills is no different than any other dealership....they just have really nice cars. DO NOT TRUST THEM. More
by ferrelea
Employees Worked With
Jason Downey, Dan
August 23, 2005
I didn't have that great of an experience as many others here have posted. They couldn't get the car I wanted which they pretty much guaranteed they could get and on top of that didn't take my sale serious here have posted. They couldn't get the car I wanted which they pretty much guaranteed they could get and on top of that didn't take my sale seriously 'til I started showing them netstar price quotes from other dealers. The salesman seemed to quiver once he realized his market adjusted price was worth laughing at. Sure... the setting is spectacular (great building), but overall my experience was not so spectacular. Would never go back! Try MB of Oakland, did all my transactions over the phone and Nina Khan of Oakland is a great rep. More
by Dohegv
August 22, 2005
Can't say anything bad about these guys! They had a Can't say anything bad about these guys! They had a great price, they were prompt with their quote, and they didn't lie to me. I went with anoth Can't say anything bad about these guys! They had a great price, they were prompt with their quote, and they didn't lie to me. I went with another dealer who was closer to me (MB of Oakland), who was even nicer and beat their price. I've run into a few very very poor MB dealers in my area, and these guys were a very pleasant change! More
by Dozer42
