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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

3.9
2,209 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team. Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel. Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,209 reviews

December 31, 2021

No communication With owner. Had to keep calling to get information. Was notified 30 minutes prior to closing to pick up car. More

by kitfamily04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gayton DeRosa
Jan 04, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We know the importance of good communication and we sincerely apologize for the inconvenience and frustration.

December 30, 2021

Customer service at its bestExcellent and responsive Customer service at its best Excellent and responsive sales and finance staff Painless transaction all around Just what every auto transaction shou More

by chito_schnupp2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Choong
Dec 30, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review! We hope you're enjoying your beautiful new Mercedes Benz~

December 27, 2021

Thank you to David Kaplan and service techs for figuring out my vehicles problem, repairing it and getting me back on the road as soon as possible. More

by KathyG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you Kathy! We're happy to know David and his team helped you get back on the road!

December 27, 2021

Excellent service Just as I expected based on past Excellent service Just as I expected based on past experiences Would have liked a rain check on a car wash More

by Francisctaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review! Please stop by anytime and we will be happy to wash your vehicle~

December 24, 2021

The service department was very helpful. They did a great job on my vehicle and I will definitely be returning. More

by DBPAINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you! We will be happy to assist you again in the future~

December 23, 2021

Very polite and courteous. Very professional. Staff went out of their way to meet our needs More

by jrose11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We appreciate your business and will be happy to assist you again in the future~

December 23, 2021

Thank you for taking care of the air bag recall and the follow up on the electric plug problem More

by mister_ii
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Dec 23, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize our team with a 5 star review!

December 23, 2021

Very responsive and professional. Got back to me quickly with status of repair. I highly recommend this service Dept! More

by sarakd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the recommendation!

December 23, 2021

The service team at EDH continues to be outstanding. Gaylan took care to ensure I was informed through the repair completion on my SL550 and went out of the way to show me to my car and discuss the rep More

by RCSWENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Gayton DeRosa
Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for letting us know Daniel and Gayton took good care of you! We appreciate your business and will be happy to assist you again in the future~

December 23, 2021

Avoid this dealership if possible. Bad services. Refuse to offer manufacturing warranty. Too greedy for service charges. More

by Frank Wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Clark, David Kaplan
Dec 23, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the input. If you would like to discuss your concerns, please contact us at 916.567.5100~

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