Mercedes-Benz of El Dorado Hills

Don is the BEST!!!! always takes the time to go things RIGHT!! I’ve been a client in EDH over 15 years and He is the reason I keep coming back~trust!!! RIGHT!! I’ve been a client in EDH over 15 years and He is the reason I keep coming back~trust!!! More

The Service was first class. Tony our sales rep was the best, he was personable, friendly, and helped us find the right car. I love the GLB250. best, he was personable, friendly, and helped us find the right car. I love the GLB250. More

I experienced a great purchase of a luxury car. As soon as we were on site we were acknowledged and the staff was so friendly. Had to have a couple of services on the clock not holding time. But the team t as we were on site we were acknowledged and the staff was so friendly. Had to have a couple of services on the clock not holding time. But the team took care of it the second time and I really appreciated the communication. Great team of people. More

The staff in the dealership and the service department are top notch. I purchased my first Mercedes from them and couldn’t be happier with the attention to detail and customer service. are top notch. I purchased my first Mercedes from them and couldn’t be happier with the attention to detail and customer service. More

Great people, great service! facility is very clean and the staff is attentive and friendly. Our car was serviced in a reasonable amount of time and came back very clean :) the staff is attentive and friendly. Our car was serviced in a reasonable amount of time and came back very clean :) More

Don is great easy to work with always follow up and make sure repairs are completed timely! Very knowledgeable about the brand five star customer service sure repairs are completed timely! Very knowledgeable about the brand five star customer service More

Always professional service! I have never had a bad experience with their service department. I always appreciate great service and they have never let me down. experience with their service department. I always appreciate great service and they have never let me down. More

Don Vandershoot is an excellent Service Representive! He is always helpful, courteous and goes the extra mile to answer my questions and fix settings that I can’t seem to figure out. 😊 is always helpful, courteous and goes the extra mile to answer my questions and fix settings that I can’t seem to figure out. 😊 More

The problem I had with my car is well known to the dealership, odor if the AC My problem us that they kept denying the problem instead of addressing it. Jason tried to help and be professional, but dealership, odor if the AC My problem us that they kept denying the problem instead of addressing it. Jason tried to help and be professional, but drying the problem that keeps recurring was not helpful. David was very rude to me and nonprofessional. Gayton was the only one that listened to my problem and addressed it professionally. I am still suffering from the AC smell and often times it leaves me with a bad sinus headache. I felt I was deceived by the sales department who did not disclose this to me at the time of purchase. One of the main reasons for chiding Mercedes was the fact that it has a good filter as I am very sensitive to smell. Regret I bought a Mercedes although otherwise I love my car. More

Service was done well on the recall items. Plus corrected another issue identified by the service rep that I was not aware it was covered another issue identified by the service rep that I was not aware it was covered More