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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,210 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,210 reviews
December 19, 2020
The service department is generally excellent. Daniel Clark is awesome! He is very knowledgeable, helpful and friendly. I’ve taken my car there for 7 years and have always been very please with the servi Clark is awesome! He is very knowledgeable, helpful and friendly. I’ve taken my car there for 7 years and have always been very please with the service. What a contrast to their sales department! More
by PANADDACOOK
Verified CustomerEmployees Worked With
Daniel Clark
December 18, 2020
Love this dealership. We’ve purchased three cars here and have used the service department for close to 20 years. They are great - friendly, helpful and excellent customer service. have used the service department for close to 20 years. They are great - friendly, helpful and excellent customer service. More
by jenjobe
Employees Worked With
David Kaplan
December 18, 2020
I do not feel all of my reported issues were investigated thoroughly. I'm still hearing the same noises. Moreover, the radio button they claimed they had fixed is still sticking. I refuse to go back there d thoroughly. I'm still hearing the same noises. Moreover, the radio button they claimed they had fixed is still sticking. I refuse to go back there due to the fact the issues I reported were poorly resolved. More
by Shanjohnson99
Employees Worked With
Gayton DeRosa
December 18, 2020
I purchased two cars from this dealer in the last 30 days, a 2020 S560 Cabriolet and a 2019 GLS63. in both cases I was convinced to purchase the cilajet wax coating, toatal of $2,250.00 to say I was d days, a 2020 S560 Cabriolet and a 2019 GLS63. in both cases I was convinced to purchase the cilajet wax coating, toatal of $2,250.00 to say I was dissapointed to learn this is only worth $175.00-$200.00 is an understatement. I spcificly asked if this was a gimmick as I've seen other dealers utilize and was assured MBZ doesn't engage in such gimmicks. my mistake to be so gullible. So you got me, congratulations. my next Mercedes purchase will be from someone else. More
by gwestover
Employees Worked With
Daniel Clark
December 17, 2020
I have purchased 3 vehicles from Mercedes-Benz of El Dorado Hills and the service and customer experience always exceeds my expectations. Derek and Pat Upright always put the customer first and are kno Dorado Hills and the service and customer experience always exceeds my expectations. Derek and Pat Upright always put the customer first and are knowledgeable and experienced in the brand. Daniel Clark is an excellent service advisor. Wouldn't go any other place. More
by kathycruz4083
Employees Worked With
Pat Upright, Daniel Clark, Derek Upright, Mike Lynch
December 17, 2020
Husband and I wanted to purchase GLC 300 2021 salesman was helping us then decided to go help someone else Bought car from Pleasanton Mercedes Benz was helping us then decided to go help someone else Bought car from Pleasanton Mercedes Benz More
by CYNQ330
Employees Worked With
Zach Shiner
December 17, 2020
Consistent great customer service. Friendly reception and minimal wait time. Just regular maintenance on my older Mercedes and always felt the staff appreciated my business and was glad I chose them. minimal wait time. Just regular maintenance on my older Mercedes and always felt the staff appreciated my business and was glad I chose them. More
by Marcayalabass
Employees Worked With
Don Vanderschoot
December 16, 2020
Had an electrical emergency and it was handled beautifully. The service tech was so worried about me driving the car he insisted I leave it and receive a loaner. Jason kept me updated on the statu beautifully. The service tech was so worried about me driving the car he insisted I leave it and receive a loaner. Jason kept me updated on the status so I never had to follow up. Problem was fixed and returned to me in perfect condition. More
by vickie.iander
Employees Worked With
Jason Downing
December 13, 2020
One of the best dealers in the area, always have upfront pricing on service and never disappoint with the work performed and the communication during service. pricing on service and never disappoint with the work performed and the communication during service. More
by AMG C63
Employees Worked With
Jason Downing, Don Vanderschoot
