Mercedes-Benz of El Dorado Hills

Poor communication exists, poor texts received if received, voice mails are connected to wrong people. Better communications with your customers. Not have customers find you. received, voice mails are connected to wrong people. Better communications with your customers. Not have customers find you. More

MB EDH is like going to the club. It's the only dealership that even the customers are social with each other. I bought my car there and have had it serviced, every time there it feels like going t dealership that even the customers are social with each other. I bought my car there and have had it serviced, every time there it feels like going to a country club being greeted in the drive and offered a variety of beverages. Always immediately greeted, even if you have to wait, being acknowledged puts you at ease and confident your in line. You can tell the service manager works diligently to create a team environment. He can be seen assisting the front end service advisor's while staying in close contact with MB technicians. I strongly recommend purchasing and servicing your car here if you want a Mercedes, couldn't be happier with our purchase. More

I have already done this please do not send again. David Kaplan did an excellent job. Thank you I doubt you want these other words to make a total of 25 You folks are really pissing me off Take your eva Kaplan did an excellent job. Thank you I doubt you want these other words to make a total of 25 You folks are really pissing me off Take your eval as written don't ask for more. More

Wonderful customer service. Very supportive. Gayton was kind and thorough. My car was cleaned which was also great to come back too. Lived loaner car. kind and thorough. My car was cleaned which was also great to come back too. Lived loaner car. More

Good service was attentive and prompt. I would use dealer and this service again. It was an easy drop off and pick up car process. and this service again. It was an easy drop off and pick up car process. More

Daniel does an excellent job and I support MB of El Dorado Hills as my dealership of choice. The parts department is also excellent. Thank you! Dorado Hills as my dealership of choice. The parts department is also excellent. Thank you! More

Very helpful. Someone is always available to answer questions at the front so we don’t have to get out fo the car. Appreciate it. questions at the front so we don’t have to get out fo the car. Appreciate it. More

David Kaplan is the best representative of a dealership I have ever met. ALWAYS helpful! Friendly, goes out of his way. Knowledgable and understanding. Very much appreciated. have ever met. ALWAYS helpful! Friendly, goes out of his way. Knowledgable and understanding. Very much appreciated. More

Don is the best service advisor. He tone care of all the issues that my car had. The problems were complicated but it was fixed . Thank you Don. You will always have my business. issues that my car had. The problems were complicated but it was fixed . Thank you Don. You will always have my business. More

Always kind, knowledgeable, and helpful. Happy environment and I’m always made to feel special regardless of my purpose in the dealership. Love the drink and snacks, and most of all the car wash environment and I’m always made to feel special regardless of my purpose in the dealership. Love the drink and snacks, and most of all the car wash with every service. More