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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,209 Reviews
If you are looking for a new or pre-owned Mercedes-Benz, you need to know who you can trust. At Mercedes-Benz of El Dorado Hills, we provide the vast inventory you are looking for, plus we have the auto repair and maintenance help you seek. As a premier Mercedes-Benz dealership in El Dorado Hills, we are conveniently located for all of your luxury car buying and care needs. Reach out to us today to get started and to meet our world-class team.
Located in the El Dorado Hills Town Center and conveniently accessed off Interstate 50, our building has received numerous accolades from the very beginning and has even recently undergone a complete remodel.
Mercedes-Benz of El Dorado Hills is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity, and fun!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,209 reviews
September 24, 2020
Don Vandershoot is a very good service writer. I find him to be friendly and knowledgeable. I would recommend using him when you come to El Dorado Hills Mercedes. to be friendly and knowledgeable. I would recommend using him when you come to El Dorado Hills Mercedes. More
by gretafall
Verified CustomerEmployees Worked With
Don Vanderschoot
September 23, 2020
Professional, friendly, no pressure experience every time. No upselling. Any questions are always answered to my satisfaction. The facility is in keeping with what I expect from the Mercedes name time. No upselling. Any questions are always answered to my satisfaction. The facility is in keeping with what I expect from the Mercedes name More
by sharp3745
Employees Worked With
David Kaplan
September 23, 2020
Our service advisor had always been excellent, we always get the best customer service. Our car was ready as promise and always on time. We had great time waiting at the dealership get the best customer service. Our car was ready as promise and always on time. We had great time waiting at the dealership More
by cfoxyoung
Employees Worked With
David Kaplan
September 22, 2020
Don is an outstanding listener and has excellent customer service skills. I trust his understanding and knowledge of the product he is managing. Thank you, Margaret Muse service skills. I trust his understanding and knowledge of the product he is managing. Thank you, Margaret Muse More
by margaretamuse
Employees Worked With
Don Vanderschoot, Don Vanderschoot
September 22, 2020
Excellent customer service and quality of work!!! Will recommend to friends! Very friendly and professional staff!!! Work was performed as promised and without delay!! Thank you!!! recommend to friends! Very friendly and professional staff!!! Work was performed as promised and without delay!! Thank you!!! More
by elserbinova
Employees Worked With
Don Vanderschoot
September 20, 2020
Michael was great, low pressure and awesome customer service. We will buy more cars from MB El Dorado Hills in the future. Thanks again Michael! service. We will buy more cars from MB El Dorado Hills in the future. Thanks again Michael! More
by lendingprofessional
Employees Worked With
Michael Zilverberg
September 19, 2020
Every time I go for my recommended routine service they never have my reservation in the system. They seem to have great service techs that get the job done! They are lacking in the way appointments are never have my reservation in the system. They seem to have great service techs that get the job done! They are lacking in the way appointments are being handled. When I received my reminder to get my car serviced for it’s recommended mileage I had called to get an appointment but couldn’t get ahold of them by way of phone, so I was forced on using the system by way of their link to set up an appointment. That didn’t work, because when I showed up for my appointment it was not in the system. This has happened repeatedly since I’ve been taking my car. Mercedes might be a great car but this dealership is lacking in its ability to satisfy customer needs. More
by LAWUMUN
Employees Worked With
Gayton DeRosa, David Kaplan
September 19, 2020
I trust and appreciate the El Dorado Hills CA Mercedes Service Team. Many thanks for their precessional and excellent service. Highly recommend to family and friends. Service Team. Many thanks for their precessional and excellent service. Highly recommend to family and friends. More
by IORELLANAPA
Employees Worked With
Andrew Newlove, David Kaplan
September 18, 2020
As always, excellent service from friendly, professional people. Everyone is wearing masks due to COVID and maintaining social distancing. Plexiglass is also present. The coffee, pastries, newspaper and TV people. Everyone is wearing masks due to COVID and maintaining social distancing. Plexiglass is also present. The coffee, pastries, newspaper and TV make waiting pleasant as well. More
by kevynrenner
Employees Worked With
Gayton DeRosa
September 18, 2020
Gayton is always great! Good service and listens to your concerns. He makes helpful suggestions regarding future services that will be needed and tracks my car's needs. He also honors coupons from other d concerns. He makes helpful suggestions regarding future services that will be needed and tracks my car's needs. He also honors coupons from other dealers so I can stay local. My car is always clean when I pick it up, which is a nice touch. Will definitely be back. More
by vcadigan
Employees Worked With
Gayton DeRosa
