Mercedes-Benz of El Dorado Hills

As always, excellent service from friendly, professional people. Everyone is wearing masks due to COVID and maintaining social distancing. Plexiglass is also present. The coffee, pastries, newspaper and TV people. Everyone is wearing masks due to COVID and maintaining social distancing. Plexiglass is also present. The coffee, pastries, newspaper and TV make waiting pleasant as well. More

Gayton is always great! Good service and listens to your concerns. He makes helpful suggestions regarding future services that will be needed and tracks my car's needs. He also honors coupons from other d concerns. He makes helpful suggestions regarding future services that will be needed and tracks my car's needs. He also honors coupons from other dealers so I can stay local. My car is always clean when I pick it up, which is a nice touch. Will definitely be back. More

Always great service and they always make sure that you feel welcome. I would recommend them to anyone. Great location and easy to get to. feel welcome. I would recommend them to anyone. Great location and easy to get to. More

We spent about $800 to repair the rear hatch closing mechanism. It worked for several weeks and them quit again. When we returned it for warranty repair we were told it was an additional mechanism neede mechanism. It worked for several weeks and them quit again. When we returned it for warranty repair we were told it was an additional mechanism needed and that would be another $450. That was approved and upon completion we were told it really wasn't the second part. We then negotiated a reduced price for the additional work More

Daniel Clark is an awesome manager, he is very professional, prompt, responsive, and caring. I strongly recommend El Dorado Hills MB for sales 7 service professional, prompt, responsive, and caring. I strongly recommend El Dorado Hills MB for sales 7 service More

purchased 2018 gla 250 end of july. promised a sd card as part of deal. still waiting after month and a half for card. can not get answer of why taking so long. told they ordered on line at time of purchase. part of deal. still waiting after month and a half for card. can not get answer of why taking so long. told they ordered on line at time of purchase. on line purchase takes four days to get sd card More

Very professional. Got me in and out on time while doing extra work. They have a very nice wait room. Transmission shifts and works perfect. extra work. They have a very nice wait room. Transmission shifts and works perfect. More

Overall we really enjoyed our experience with EDH Mercedes. Ryan was very professional and knowledgeable about the vehicles we were interested in. He was courteous and respectful the entire time. Mercedes. Ryan was very professional and knowledgeable about the vehicles we were interested in. He was courteous and respectful the entire time. We live close to the dealership so that makes it nice as well. The dealership was clean and pleasant. Zach finished all the financing paperwork and closed things up. He was also pleasant to work with. Thanks EDH Mercedes! More

I can always count on smooth and quick check in. The vehicle is ready when I request a specific time for pick up. I recommend MBEDH to friends and family. vehicle is ready when I request a specific time for pick up. I recommend MBEDH to friends and family. More

I have called two times to be able to have the service writer return my call due to an issue that came up the same day I picked up my car and he has never called me back. Plus, when I got home and read th writer return my call due to an issue that came up the same day I picked up my car and he has never called me back. Plus, when I got home and read the technician notes, he stated my car tires were dangerous to drive on and they were. The service writer said that they recommended that they are changed but didn’t say they were dangerous knowing I live 45 minutes from the service center. I am very disappointed and feel that since me service warranty expired, Mercedes doesn’t care about my safety or making things right. Interesting that my warranty expired a couple days after having my car in and now after two calls and no response, it is expired. Hard to believe it is a coincidence! More