Mercedes-Benz of El Dorado Hills

They go above and beyond to help customers. keep up the great work. Dave Kaplan is a Rockstar and helped me resolve all open issues. great work. Dave Kaplan is a Rockstar and helped me resolve all open issues. More

From purchase to service the experience has been outstanding. Our salesman Mike has been a very supportive and has provided personal customer service. We will use this dealership for all our Mercede outstanding. Our salesman Mike has been a very supportive and has provided personal customer service. We will use this dealership for all our Mercedes needs. More

Absolutely fabulous! Daniel Clark is definitely an asset to the company, his customer service is always above and beyond! Daniel is very friendly and genuine showing conc Daniel Clark is definitely an asset to the company, his customer service is always above and beyond! Daniel is very friendly and genuine showing concern in meeting his customers needs! More

I brought my car to the MB El Dorado Hills location to complete service B maintenance on 6/20/2020. I was told that I would need to replace the 2 back tires after only 18,000 miles. I was told that it wou complete service B maintenance on 6/20/2020. I was told that I would need to replace the 2 back tires after only 18,000 miles. I was told that it would cost more than $1000 by the service manager to replace 2 tires and the tires didn’t come with warranty. However, I checked the tire’s manufacturing website and it clearly stated that the tires come with warranty. Based on the warranty, I shouldn’t have to pay for the tires. I told my service manager and he continued to tell me that they don’t honor the warranty and the tires don’t come with warranty at all. This experience is very off putting and I will never buy another MB again due to this horrible experience. I gave 3 stars since the dealship was kind enough to gave me a courtesy vehicle for the day. More

Always professional Always a great experience. Professional. Excellent status updates. Want to be sure the customer is happy and anything outstanding is taken care of. Da Always a great experience. Professional. Excellent status updates. Want to be sure the customer is happy and anything outstanding is taken care of. Dave Kaplan is a credit to the company. More

El Dorado Hills is a Friendly, honest and fair dealership. We dropped off 2 vehicles for service at the same time. No high pressure upselling just recommendations for things to watch for. Don wa dealership. We dropped off 2 vehicles for service at the same time. No high pressure upselling just recommendations for things to watch for. Don was great. Highly recommend! More

Great service Gayton DeRosa has always been very helpful. I do not drive my SL very much, so he reviews recommended services and we discuss what is really needed f Gayton DeRosa has always been very helpful. I do not drive my SL very much, so he reviews recommended services and we discuss what is really needed for my vehicle to keep it in tip top shape. More

Great Car ,Service Great customer service from Daniel Clark, I have my E350 since 2006 well maintained he made sure that you are fully satisfied and the car in great c Great customer service from Daniel Clark, I have my E350 since 2006 well maintained he made sure that you are fully satisfied and the car in great condition, that's the reason I continue my car service with him. I recommend Danny boy! More

Gayton was very helpful and nice. He always kept me informed about what the situation is with the car. Since the maintenance took longer then expected, he gave me a loaner car for convenience informed about what the situation is with the car. Since the maintenance took longer then expected, he gave me a loaner car for convenience More

30,000 mile service with rear brake change Excellent job. Got me in on short notice and finished the same day. Not much else I can say, except not enough time for the car wash Excellent job. Got me in on short notice and finished the same day. Not much else I can say, except not enough time for the car wash More