Mercedes-Benz of El Dorado Hills

Did not take care of issue and no followup I have been unable to get anyone at this dealership to help me with the Mercedes Me Connect app. I'm supposed to be able to remote start my new car bu I have been unable to get anyone at this dealership to help me with the Mercedes Me Connect app. I'm supposed to be able to remote start my new car but we've had it 6 months now and with numerous attempts to get them to help with the app, they just can't figure it out. I've asked them to escalate it to a troubleshooter but have received no response. I would not recommend this dealer for service. More

Unaccountable Overpromised and under delivered. No action was taken unless I made multiple follow up calls. The only person that has been right on things and Overpromised and under delivered. No action was taken unless I made multiple follow up calls. The only person that has been right on things and is consistent is service tech: Daniel Clark, he is excellent. More

Great customer experience . Been using EDH Merc for over 10 years. Always met with a smile and a solution for everything service related. Thank you . Been using EDH Merc for over 10 years. Always met with a smile and a solution for everything service related. Thank you More

I’ve always dealt with David Kaplan for all my services for the past two years. His customer service skills are beyond exceptional and he is part of the reason why I service my vehicle at this dealership. for the past two years. His customer service skills are beyond exceptional and he is part of the reason why I service my vehicle at this dealership. All the staff are pleasant as well. I’d recommend this branch for all my family and friends! Kudos to David Kaplan for always being attentive to all my questions and vehicle service needs. He is a great asset for the company! More

great service, on time an concious serviceman Don is and always been and excellent service person. I do appreciate his courteous manners and looking for details, i really feel confortable working Don is and always been and excellent service person. I do appreciate his courteous manners and looking for details, i really feel confortable working with him More

Staff are friendly and very attentive! Great people! Always informed me of status of maintenance or service. Sales personnel were very knowable and helpful. Positive atmosphere Always informed me of status of maintenance or service. Sales personnel were very knowable and helpful. Positive atmosphere More

Communicative I have brought my car and my folks' car here. Gayton is my guy. I really like how he communicates with me as service is done. I ask for him every time I have brought my car and my folks' car here. Gayton is my guy. I really like how he communicates with me as service is done. I ask for him every time I come back. I also like the greeting staff. I don't remember all their names, but I have dealt with them at one point or another. They are all professional and very welcoming. More

New way to buy Did my research, discovered that dealers, large chain stores, would insist on a huge doc fee here in Nevada...$500. + or -. Made an offer on the phon Did my research, discovered that dealers, large chain stores, would insist on a huge doc fee here in Nevada...$500. + or -. Made an offer on the phone that matched best deal from local dealer, but $85. Doc fee, no garbage fees, either. Got a call back from the Mercedes dealer in east Sacramento. They overnighted the paperwork, with a return envelope via Fed Ex at the hotel in Vegas we were at...and on the day I chose, they delivered the car to us in Reno. It was a friendly, no BS deal the whole way. More

Our battery was dead. You sent so wine to give it a charge. Then you replaced it in no time at all. Thank you so much. charge. Then you replaced it in no time at all. Thank you so much. More

Classic dealership my experience has always been a positive experience starting the moment you are greeted when you arrive employees are well trained to make you feel that your an important customer!. positive experience starting the moment you are greeted when you arrive employees are well trained to make you feel that your an important customer!... More