Mercedes-Benz of El Dorado Hills - Service Center

Service is as always remarkable Prior to my visit my car wouldn't start so I contacted Mercedes of El Dorado Hills and was not disappointed with how they handled things. The hooked m Prior to my visit my car wouldn't start so I contacted Mercedes of El Dorado Hills and was not disappointed with how they handled things. The hooked me up with road side assitance and also made an appointment for my yearly service since the count down was on. My service rep Daniel took great care of my concerns and my car. Thanks for such a great service department ... More

Annual service - prepaid Although we had an appointment, after we dropped off our car, we had to wait at least 20 minutes to meet with our service rep. - seemed like he was ov Although we had an appointment, after we dropped off our car, we had to wait at least 20 minutes to meet with our service rep. - seemed like he was overbooked. More

New battery Kept me updated about how long it would take to change the battery. Provided water if I needed it. Offered me snacks if I wanted them. Kept me updated about how long it would take to change the battery. Provided water if I needed it. Offered me snacks if I wanted them. More

Great dealership, great people I just transferred my car care from San Rafael to El Dorado Hills as it was was more difficult for a good service in San Rafael any more. I stopped f I just transferred my car care from San Rafael to El Dorado Hills as it was was more difficult for a good service in San Rafael any more. I stopped few times at ED Hills dealership and was amazed with the service, after my first complete service at ED Hills I am still amazed More

Attentive Service rep quick to understand my needs and resolved recall issue immediately. Only needed to replace an oil dipstick. Went to parts and got one for Service rep quick to understand my needs and resolved recall issue immediately. Only needed to replace an oil dipstick. Went to parts and got one for replacement, and installed on the spot. More

Don Vanderschoot is the best Don is a contentious customer service guy. He is honest, thorough and always willing to go the extra mile for the customer regardless of whether it's Don is a contentious customer service guy. He is honest, thorough and always willing to go the extra mile for the customer regardless of whether it's convenient for him or not. Always does the best thing for both Mercedes and me. More

Awesome They always provide excellent customer service. Great attention to their customers no matter what the service or sale. Friendly and professional. Wi They always provide excellent customer service. Great attention to their customers no matter what the service or sale. Friendly and professional. Will stay an El Dorado customer. More

Edh benz Total disappointment from day one, they scammed us about the pre paid maintenance which they forced us to buy($2000). They convinced me that the the Total disappointment from day one, they scammed us about the pre paid maintenance which they forced us to buy($2000). They convinced me that the the PRE PAID MAINTENANCE will cover all the spare parts and the service fees of the vehicle, But unfortunately they did not keep their promise when I had to change the break pads. I had to replace the break pads when it was only less than 12000 miles. And we never got a warning alert from the sensors until the pads were completely used up. we ended up replacing both break pads and rotors at the full cost. More

Daniel Clark Daniel is my service advisor at the El Dorado Hills dealership. He makes owning a car easy. He’s knowledgeable, approachable, and respectful. If you Daniel is my service advisor at the El Dorado Hills dealership. He makes owning a car easy. He’s knowledgeable, approachable, and respectful. If you are willing to schedule you maintenance ahead of time this dealership gets you in and out. It’s nice to browse at the new cars while you wait. More

Fast and friendly I received a recall notice for the driver and passenger airbags on my GLK. I made an appointment with MB of Eldorado Hills to do the work. They were f I received a recall notice for the driver and passenger airbags on my GLK. I made an appointment with MB of Eldorado Hills to do the work. They were fast and friendly and even supplied me with a courtesy vehicle so that I could complete my errands while my car was being repaired. My car was finished faster than expected and was freshly washed. Very pleased with my experience! More