Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
Sort by
March 22, 2019
Service An item that was blemished during a previous service visit was fixed. It took several days instead of same day as originally promised but the work tur An item that was blemished during a previous service visit was fixed. It took several days instead of same day as originally promised but the work turned out fine and the employees were friendly and professional. More
by TV
Verified CustomerEmployees Worked With
Matt Coats
March 22, 2019
Service Center Scheduling Failure History: previous service appointment for wife's 350 GLK was not done correctly resulting in oil filler cap being improperly installed and oil leaked History: previous service appointment for wife's 350 GLK was not done correctly resulting in oil filler cap being improperly installed and oil leaked all over hot head and exhaust manifold causing huge oily mess all over front of vehicle. Dealership accepted responsibility for error, cleaned vehicle and topped off oil. Additionally offered to perform next service at no charge. 10,000 miles later scheduled next "B" service. Wife drove to dealership to schedule service appointment with pick up of her vehicle from her place of employment. No one from dealership showed up at scheduled appointment time to pick up vehicle. Call to service department resulted in confusion as nothing had apparently been scheduled on appointment calendar to pick up vehicle from my wife's place of employment. Still awaiting promised phone call from service writer to arrange to pick up vehicle 1.5 hours after "scheduled" service appointment. This does no present as professional customer service and certainly not what one would expect from a Dealership Marquee who advertises themselves as being "the Best or Nothing" --empty words! More
by kevincooper3364
Employees Worked With
Service department in general starting eith the initial service of the vehicle leading up to the incorrect installation of the oil filler cap after the previous oil change.
March 22, 2019
absolutely excellent its all about dan and then service my vehicle gets!! period ! i am always greeted immediately and given a clear account of the work that will be done its all about dan and then service my vehicle gets!! period ! i am always greeted immediately and given a clear account of the work that will be done. scotty is always there and does a great job too. More
by Rogerlyn
Employees Worked With
scotty , Daniel Clark
March 19, 2019
First Service Brought my 218 E300 for it's first service (prepaid) plus software updates. I was provided a loaner because of the time needed to complete the softwa Brought my 218 E300 for it's first service (prepaid) plus software updates. I was provided a loaner because of the time needed to complete the software updating. Everything went very smoothly. More
by stevev
Employees Worked With
Daniel Clark
March 19, 2019
Excellent service Love coming to Mercedes-Benz of El Dorado Hills. Everyone treats you like family from the front to the back of the store. It's always a pleasure to Love coming to Mercedes-Benz of El Dorado Hills. Everyone treats you like family from the front to the back of the store. It's always a pleasure to stop by - even if it's for a repair. Loaner cars are always appreciated. The service department gets you on your way in record time and with a smile. More
by MLB
Employees Worked With
Daniel Clark
March 17, 2019
Great service. Appreciated the nice shuttle service; dropped me off and picked me up. Driver was friendly. My car was ready on time and super clean. Appreciated the nice shuttle service; dropped me off and picked me up. Driver was friendly. My car was ready on time and super clean. More
by SANDIE
Employees Worked With
Gayton DeRosa
March 16, 2019
1st experience at MB of EDH A bittersweet day having to take our new MB home with damage to the top panel that occurred during delivery. Good news ...fixed. Looks great. A bittersweet day having to take our new MB home with damage to the top panel that occurred during delivery. Good news ...fixed. Looks great. More
by parkdeb56
Employees Worked With
Daniel Clark
March 15, 2019
Experience at MB EDH I bought my GLE 350 there and have only worked with Don Vanderschoot for service. I pray i never have to work with anyone else. Don does an amazing I bought my GLE 350 there and have only worked with Don Vanderschoot for service. I pray i never have to work with anyone else. Don does an amazing job and is an outstanding representation of this dealership. Always works around my needs, always knowledgable, always thorough, always follows up, always caring and I know firsthand from friends and coworkers in this region, not all MB dealerships compare nor are they as consistent as my experience with Don, whom I brag about always without hesitation. More
by knoxsylvia3
Employees Worked With
The others i've worked with don't work there anymore, Pat Upright, Don Vanderschoot, Derek Upright
March 14, 2019
Don Vanderschoot is the best When I drop one of my Mercedes off and leave it in Don's hands I know when I pick it up the service is done correct and on time. It is a pleasure to w When I drop one of my Mercedes off and leave it in Don's hands I know when I pick it up the service is done correct and on time. It is a pleasure to work with Don. More
by DOITWFO
Employees Worked With
Don Vanderschoot, Chad Wessling
March 09, 2019
Didn’t do what they checked off and could have ended bad Took my car in for service and they signed off that they inspected the tires. A week later I hear a noise and take it to America’s tires. Turns out t Took my car in for service and they signed off that they inspected the tires. A week later I hear a noise and take it to America’s tires. Turns out two tires are bald on has and one has three. Not one but three bumps in it. Then they discover my front right tire had the wrong size wheel on it. The wheel was sent to a body shop last year after an accident. Mercedes sent the wrong part. They tried to take care of me by not charging labor. Well I had to tell them. To credit my last service since it’s obvious they didn’t do what they said they did. They agreed and then charged me wholesale price for the tires. I was over it by then so I agreed to pay for the one tire since my credit took care of the other two. This is not how I would have expected mercedes of all car dealerships to handle it. Not good. Side note my service manager was nice but that doesn’t make up for the work they didn’t do. Now I’m wondering when they fixed my wild shield crack if it ever was done since it spread less then six months later and that cost me 1500 More
by DIGKIM
Employees Worked With
Gayton DeRosa
