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Mercedes-Benz of Elmbrook
Waukesha, WI
288 Reviews
The International Autos Group is a family owned and operated group of dealerships. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968.
Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. International Autos features the best of the world's import and domestic manufacturers. With an ever-changing selection, one is sure to find a vehicle that fits their list of wants and needs.
The International Autos Group is one of the largest retailers of new and pre-owned vehicles in the Midwest. Because of this volume, customers can expect not only the finest of luxury selections, but also a volume-based price which may simply not be available at smaller, single location dealerships.
Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers' expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by.
Each location also boasts beautiful customer lounges which include flat screen televisions, Wi-Fi and complimentary snacks and refreshments. We will do what we can to make your time with us enjoyable and convenient. And if it is not in stock, you can pretty much guarantee that it will be there in a matter of days upon request.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 288 reviews
July 31, 2023
Zach Waters was extremely helpful when I brought my Macan in for routine maintenance. I appreciate the patience and understanding with all my questions. in for routine maintenance. I appreciate the patience and understanding with all my questions. More
by JOELBANFI3
Verified CustomerEmployees Worked With
Zach waters
July 31, 2023
Great customer support, trustworthy and prompt and personable. The waiting space was very well kept. personable. The waiting space was very well kept. More
by HOLTP
Employees Worked With
July 31, 2023
Nick Cross, the service manager (whose name I don’t remember) and even the shuttle drive, each of them very professional, finding ways to help. I will recommend this dealership every opportunity I can. remember) and even the shuttle drive, each of them very professional, finding ways to help. I will recommend this dealership every opportunity I can. Great job More
by TVOIT
July 31, 2023
Jim is a great guy and always great to work with. Very knowledgeable on all things Mercedes. Very knowledgeable on all things Mercedes. More
by Tim T
Employees Worked With
July 31, 2023
Great service and attention to detail, staff was very helpful. I will be back every time when my vehicle needs service. helpful. I will be back every time when my vehicle needs service. More
by bustamante066
Employees Worked With
July 30, 2023
They had a car for me to use, which was great Brandon The service manager is really good at his job. The woman who got me my rental car was great. The service done on my car was top notch all around a good e service manager is really good at his job. The woman who got me my rental car was great. The service done on my car was top notch all around a good experience. More
by SAMAWRY57
Employees Worked With
July 30, 2023
Excellent experience overall. We were treated with respect and given extra special attention. It felt comfortable and fun experience. We will absolutely come back for our next We were treated with respect and given extra special attention. It felt comfortable and fun experience. We will absolutely come back for our next purchase. Thank you so much. Sunny was the best. More
by TARADALL
Employees Worked With
July 30, 2023
The service was great as always. Will be back when I need my car serviced again. Will be back when I need my car serviced again. More
by DANF1200
Employees Worked With
July 29, 2023
Extremely disappointed with how overpriced the service was and things being added without any communication or approval from me. Charging $800 for a basic oil change and air filter change is absurd. On to was and things being added without any communication or approval from me. Charging $800 for a basic oil change and air filter change is absurd. On top of that, they decided to replace my wipers (absolutely nothing was wrong with them) without even reaching out and asking if I wanted it done. Just a tactic to run up the bill. Paid over 8x as much as I would have paid for the same service elsewhere. The "service B" is an absolute scam. More
by MSINGH5939
Employees Worked With
