Mercedes-Benz of Escondido

My service advisor Victoria, has been superb and always gets us in and out. Cramped quarters have diminished their great customer service. The current home is temporary and it’s a bit cumbersome for servic gets us in and out. Cramped quarters have diminished their great customer service. The current home is temporary and it’s a bit cumbersome for service. The service team is ready for the move. I’m getting tire and brakes. Only MB parts. Gives us peace of mind. Thank you team. More

Trevor helped me with the recall, and he is courteous, knowledgeable, and helpful. The whole process is fast and efficient. The waiting room has plentiful of snacks, fruits, and donuts for the customers, knowledgeable, and helpful. The whole process is fast and efficient. The waiting room has plentiful of snacks, fruits, and donuts for the customers, and it’s very clean and welcoming! More

Danial and Gilberto provided exceptional service. We did the test drive with Gilberto but unfortunately I did not have enough time that same day to finalize the transaction, so I came back the next d We did the test drive with Gilberto but unfortunately I did not have enough time that same day to finalize the transaction, so I came back the next day and both Danial and Gilberto were exceptional. Danial patiently walked me through the set up and explained all the details in the car and how to make them work. While finance was getting ready, Danial was very attentive and made sure I was comfortable during the wait. both of them, Danial and Gilberto, provided the perfect level of service, not overwhelming neither lacking. The perfect balance. More

Mark was extremely helpful. We felt he was very honest and he spent a lot of time with us showing us different cars and he explained everything and we are very happy with the pu We felt he was very honest and he spent a lot of time with us showing us different cars and he explained everything and we are very happy with the purchase. More

Jonathan and the team at Mercedes-Benz Escondido provided exceptional service. Jonathan's attentiveness and professionalism made the car-buying experience smooth and enjoyable. I highly recommend their deale exceptional service. Jonathan's attentiveness and professionalism made the car-buying experience smooth and enjoyable. I highly recommend their dealership for anyone in search of quality service. More

I loved the video! Julian was great in explaining the details. I was able to forward the video to my husband which was helpful Trevor was awesome in guiding me throug Julian was great in explaining the details. I was able to forward the video to my husband which was helpful Trevor was awesome in guiding me through all my service needs! He is extremely knowledgeable! Loved the detailed paperwork to keep in my records. Thank you Escondido Mercedes! More

Professional and attentive. They are quick to greet you, and explain everything they plan to do to the vehicle. Their new technician walk around video is extremely informative. They are quick to greet you, and explain everything they plan to do to the vehicle. Their new technician walk around video is extremely informative. More

MB of Escondido is extremely customer focused placing emphasis on resolving issues and providing extraordinary service. They are true brand representatives. emphasis on resolving issues and providing extraordinary service. They are true brand representatives. More

Victoria is amazing! ! She’s knowledgeable & communicates the issues clearly. She’s friendly & cares about her customers. She represents the dealership very well! ! She’s knowledgeable & communicates the issues clearly. She’s friendly & cares about her customers. She represents the dealership very well! More

Very responsive and worked very quickly to get my car back. Kept in touch and let me know progress throughout the week. back. Kept in touch and let me know progress throughout the week. More