Mercedes-Benz of Escondido

Chrissy Arvanits DMV/Accounts Payable thinks it’s okay to spit on children, particularly one battling cancer. Evidence is all over twitter if you like. Why do business with such disgusting humans displaying spit on children, particularly one battling cancer. Evidence is all over twitter if you like. Why do business with such disgusting humans displaying such disgusting behaviour. Absolutely sickening. More

MBz Escondido brake job on my GLE. I trust the parts are going to last and they are certified not to break anything. I trust the parts are going to last and they are certified not to break anything. More

Justin Wiedeman was extremely helpful and made the whole process very easy, I read through the other reviews before coming, but still decided to come in. I have never received such great service at any deal process very easy, I read through the other reviews before coming, but still decided to come in. I have never received such great service at any dealership. Two thumbs up for Justin and the service team. Thank you guys! More

Please listen to all of the bad reviews . I went through all that! And I am still having problems to this day! I went through all that! And I am still having problems to this day! More

After reading all the reviews I was confident the bad experience wouldn't happen to me but I underestimated how dishonestly shameless the employees of Escondido MB can be staring with the salesperson, th experience wouldn't happen to me but I underestimated how dishonestly shameless the employees of Escondido MB can be staring with the salesperson, then the finance woman, then the internet manager, then the internet director. They had the audacity to make a deal for $68,000 2022 MB E450 wagon and then add $2500 to the finance agreement for some ridiculous exterior and interior cleaning warranty. Unless you would enjoy being at the mercy of these professional automobile gangsters do not make a deal on the phone or the internet with them. You have to be there in person, see their faces, make them write the deal on a piece of paper, see the car, etc. They use the internet to screw decent customers. MB should look into a dealership that truly tarnishes the MB reputation. My other MB buying experiences were forthright, civilized, respectful, and enjoyable. I really wanted that car but I'm really glad I didn't buy it from these thieves. And I have never before written a review of anything on the internet. More

Gina Montiel and Rudy Hernandez are excellent Service Advisors at Mercedes-Benz of Escondido! Both have provided friendly customer service—giving me a clear idea of the work that needs to be performed an Advisors at Mercedes-Benz of Escondido! Both have provided friendly customer service—giving me a clear idea of the work that needs to be performed and the associated costs. Gina and Rudy stay in close contact while my car is being fixed and take plenty of time to patiently answer questions—whether in person, over the phone or via text. All repairs have been completed correctly the first time. I can’t ask for more. Thanks Gina and Rudy! - Denny Bulcao, Jr. www.DennyWrites.com More

Before detailing the overall experience, I want to note that Gemma the finance director was great to work with. The positive experience ends there. This is the second car I purchased from this dealer, an that Gemma the finance director was great to work with. The positive experience ends there. This is the second car I purchased from this dealer, and would have never returned but they had the exact car and price I was looking for. Both times I purchased from this dealership, they acted unethically, by trying to include an 'optional' protection plan into the price -- it wasn't itemized, so could've been difficult to detect. When pushing back, they attempted to claim the work in the protection package had already been done. I essentially had to threaten to leave before the item ~$5,000 upcharge was removed. I paid for the transaction by cashier's check and told them from the beginning that they would not run credit -- while agreeing to this, they still tried to collect my SSN. It was one shady move after another -- for the second time with this dealership. This leads me to believe these are standard sales tactics for this dealership. To top it off, the salesperson confirmed multiple times that a promotional charging package was included with the car -- all the way until I left the building -- and once I left, changed the story altogether. Also, their charge for the A & B schedule maintenance was over $1,000 more than the dealership in Carlsbad. I fell into that trap once and learned my lesson. This dealership represents the worst of any I've seen and is a pitiful representation of the Mercedes-Benz brand. I urge others to look elsewhere or pay close attention to every detail. More

Highly recommend this place for service. Specially Regina as a service advisor. She was very helpful and respectful. She kept me informed on every step and answered every question I had. I w Specially Regina as a service advisor. She was very helpful and respectful. She kept me informed on every step and answered every question I had. I was very pleased with my experience. Two thumbs up. More

Stay as far away from this dealership as you can. Little did I know they have a bad reputation as is. Im seeing all the reviews and non of them surprise me. What did surprise me is I dealt with a Little did I know they have a bad reputation as is. Im seeing all the reviews and non of them surprise me. What did surprise me is I dealt with a middle eastern named TK TOMA who assured me the S 560 that I was coming to pick up , 6 hour drive , was CPO and "mint " condition . When I arrived at the dealership the car needed to have the hood painted!!!! His reply was "what did you expect ? it's a used car! Do you want to buy a new car, ill show you a new car!" We gave you good deal. You can paint the hood . " Shouting and talking over me. My wife was worried I might ring the hummus and tabouli out of his neck. MBZ North America needs to check in with these jokers as there is a criteria MBZ holds to high standards before a car can be deemed Certified . These guys are known to misrepresent . That whole dealership is a third world demographic if you know what I mean. I use to be a fleet sales rep for GM so im not putting down car salesman . But these are the types of sales men that give this industry a bad name. To experience this at a MBZ dealership really surprised me . Once I cooled down after walking out the door and driving away, they sold the car to someone site unseen . Imagine the look on the persons face when the car arrives . In my opinion this dealership buys these cars from auction and claims they re Certified Pre Owned vehicles . I wish I had a picture to show . Shocking . Toma and the manager or even the dealership couldn't care less. Everyone knew I was upset that I drove so far down only to have been lied to . No one from management called me to say they were sorry for the 'MISUNDERSTANDING " or anything . Follow all of the other reviews including this one, Stay clear . More

Don't buy certify pre owned (CPO) car from this dealership, THEY SOLD vehicle without second key in the middle of august , they forgot to place an order for second key, but they didn't care to fol dealership, THEY SOLD vehicle without second key in the middle of august , they forgot to place an order for second key, but they didn't care to follow up with parts department, they flaked , forgot, mislead , didn't care, made a fun!!! this is dishonest method of handling whole transaction , today( 11/29/2022 i was trying to talk to manager,but they washed me out and created a barrier to get into conversation with GM , I spoke with Mark salesperson , he intentionally was trying to connect me with Silvester (original salles man ) who is source of a problem because he is originally forgot to order, this Mark was saying : "listen, listen , i going to say what i have to ...." i was trying explain that i only speak to GM , because staff ignoring me. Mark was super rude and hung up at me, those guys acting like not mercedes benz , they manier horrible and shameless polluting a name of good brand, i spoke with Vito( GM) finally , We will see how he going to help> More