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Mercedes-Benz of Escondido
Escondido, CA
449 Reviews
Welcome to Mercedes-Benz of Escondido, the go-to luxury car dealership for drivers from San Diego and Escondido, CA. Our Mercedes-Benz dealership is under new management, and ready to prove to you why we should earn your business and your trust. Whether you’re interested in buying or leasing a new Mercedes-Benz or are seeking service on the luxury car you already drive, you’ll find our team of Mercedes-Benz experts fully dedicated to your needs. We strive to go above and beyond for every customer who walks through our doors, and we’ll provide you with the individualized attention you deserve. Visit our Escondido Mercedes-Benz dealership today to start shopping for your dream car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 449 reviews
Verified Customer
April 27, 2024
Our experience with Sean in service was good, however it's a bit ridiculous that we can only be guaranteed a loaner vehicle if we arrive at 7 a.m. We have never encountered this problem with any other d it's a bit ridiculous that we can only be guaranteed a loaner vehicle if we arrive at 7 a.m. We have never encountered this problem with any other dealership. More
by LCIRUZZI
Employees Worked With
Sean , Service Department
April 25, 2024
Justin is an amazing young man. Very attentive and prompt. Your rating will go down if you insist on me continuing to fill out this survey every time I talk to someone at your com Very attentive and prompt. Your rating will go down if you insist on me continuing to fill out this survey every time I talk to someone at your company. More
by MGHOLT
Employees Worked With
Chuck McVay
April 24, 2024
This is not regarding any individual employee, but rather the policies and culture at this dealership. It is difficult to get service here, more than any other vehicle I've owned. I bought my van here the policies and culture at this dealership. It is difficult to get service here, more than any other vehicle I've owned. I bought my van here new, bought an expensive extended full service warranty, but every time anything is done it's always "well we normally would charge for this but we did it this time for free" as if they were doing me a favor. Are you kidding me. It's also astounding that my service got bumped down in priority over 6 hours, and only when I messaged them did they get it into the service bay. Standard procedure should be get it done quickly, then make it available to pick up at customer's convenience. In addition, it's currently still next to the showroom so I get harassed by salespeople every time they see me. Some of them will get in your face and try manipulation tactics. I know this because I look about 20 years younger than I really am and I have to try not to laugh in their face. The good news is the service itself is fine. I just hate coming here. More
by Duck
Employees Worked With
Service Department
