
Mercedes-Benz of Fairfield
Fairfield, CT
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Dave has a high caliber of professionalism that continues to please me. He is a joy to work with and most proficient in his knowledge of the product. In addition he is available to any concerns when I left to please me. He is a joy to work with and most proficient in his knowledge of the product. In addition he is available to any concerns when I left the dealership. I had some questions and he addressed them in quite an efficient manner. He is the quintessential professional. More
John Urresta was my service advisor during my visit to your dealership last week. John was courteous, professional and thorough during his inspection of my Mercedes GLK 350. He took the time, even thoug your dealership last week. John was courteous, professional and thorough during his inspection of my Mercedes GLK 350. He took the time, even though it was very busy when I arrived, to listen to me and address the issues I had with my SUV. John told me what the timetable for the repairs would be and he made sure the loaner car I requested was ready as well. We also discussed having the dealership replace the rear window on my SUV which had been badly scratched during the recent hurricane. Unfortunately my insurance company and the dealership were unable to agree on pricing. The only negative during my entire experience with the dealership was when John's assistant, Moya, tried to insert herself into the mix. She was uninformed, unprofessional and her tone and tenor in her voicemail and emails left much to be desired. Management may want to be sure she is trained more thoroughly before having her deal with customers. Regards Drew OMalley More
My wife and I have worked with Jacinth Samuels in the past and that is the reason there was no hesitation to work with her again. We had a pleasant experience with Mary, who was responsible for the busi past and that is the reason there was no hesitation to work with her again. We had a pleasant experience with Mary, who was responsible for the business aspect of the lease. Dimitri was courteous as well. More
Jason has been outstanding in his professionalism, courtesy and expertise. I know that my vehicles and more importantly my family are in good hands with Jason! courtesy and expertise. I know that my vehicles and more importantly my family are in good hands with Jason! More
My sales person was attentive to what we wanted and worked hard to get the best price for the car I wanted. The car was delivered quickly and my sales person was expert at teaching how to use all the o worked hard to get the best price for the car I wanted. The car was delivered quickly and my sales person was expert at teaching how to use all the onboard electronics. More
Jacinth has been absolutely wonderful to work with on the lease of my new E350. She made the entire process so easy and did everything flawlessly from start to finish. If you are considering a Mercedes you lease of my new E350. She made the entire process so easy and did everything flawlessly from start to finish. If you are considering a Mercedes you should absolutely contact her. She is a true asset to the Mercedes Benz organization!!! More
Jacinth was outstanding both in service and negotiating the best deal for my wife and I. This was a 50th Birthday present for my wife who recently went through Breast Cancer Treatment. It was a big deal fo the best deal for my wife and I. This was a 50th Birthday present for my wife who recently went through Breast Cancer Treatment. It was a big deal for me and Jacinth not only made it all possible for me to surprise her but also gave me the big Red Bow to put on the car!! Great experience all around. Within two weeks of getting the car, a rock slammed into the windshield and did significant damage. The dealership exchanged the windshield in two days and were extremely friendly. I highly recommend Jacinth and their service people to everyone. Thanks, Paul O'Meara More
Even though I had purchased a used MB,I was still treated royally as if I was purchasing the most expensive model in the showroom. Also the team effort of sales and business manager worked well and the trans royally as if I was purchasing the most expensive model in the showroom. Also the team effort of sales and business manager worked well and the transition from "I'll buy it" to rolling out of the dealership was very smooth with no hassles,lies,or tricks..Wonderful experience and I should know..I've bought over 50 cars in my lifetime.. More
Excellent service was provided. Al did very good job explaining everything about the car, process, etc. Would def use them again for all my new cars. Excellent pricing explaining everything about the car, process, etc. Would def use them again for all my new cars. Excellent pricing More
Jacinth was very professional from the beginning to the end of the sale. She always got back to me quickly through e-mail with any questions I had. When I picked up the car, she went over every feature. end of the sale. She always got back to me quickly through e-mail with any questions I had. When I picked up the car, she went over every feature. It was a pleasure doing business with her. I love my new car! More