Mercedes-Benz of Fairfield

Vincent has been amazing. Very helpful and always willing to answer any questions that I might have. Easy to work with throughout the vehicle purchase process. Very helpful and always willing to answer any questions that I might have. Easy to work with throughout the vehicle purchase process. More

Outstanding service, previously owned cars are exceptionally well prepared for sale, great customer orientation and support. exceptionally well prepared for sale, great customer orientation and support. More

This was probably the most pleasant car-buying experience I’ve ever had—and I usually hate buying cars. Al, the delivery specialist who walked me through every feature of the vehicle, was exceptional. I’v I’ve ever had—and I usually hate buying cars. Al, the delivery specialist who walked me through every feature of the vehicle, was exceptional. I’ve worked with many knowledgeable delivery specialists over the years, but his professionalism, enthusiasm, patience, and mastery of every aspect of my fully loaded GLE were truly outstanding. He genuinely seemed excited about my purchase, and his ability to explain even the most advanced features made the experience enjoyable and confidence-inspiring. Ed, one of the managers, was another standout. His sincere, no-pressure approach made what is usually the most stressful part of buying a car surprisingly easy and pleasant. Finally, Rashid, my salesperson, was attentive, responsive, and a pleasure to work with throughout the entire process. Because of these three individuals, I would enthusiastically recommend Mercedes-Benz of Fairfield to anyone looking for a first-class buying experience. More

It was a great experience. Would recommend to my friends. Very knowledge. Thanks for all your help Would recommend to my friends. Very knowledge. Thanks for all your help More

Salesman was thoroughly familiar with the car model and explained everything clearly and competently. He was professional and pleasant to transact with. Finance rep also impressed us with her explanation o explained everything clearly and competently. He was professional and pleasant to transact with. Finance rep also impressed us with her explanation of documents and lease agreements. More

Stanley was an excellent salesperson who made the entire process smooth and stress-free he worked closely with the management team and finance manager Christina , to ensure everything went seamlessly from s process smooth and stress-free he worked closely with the management team and finance manager Christina , to ensure everything went seamlessly from start to finish More

I will like to thank Rashid my sales representative was very professional honest and helpful very professional honest and helpful More

Very good service, knowledgeable friendly staff. Great showroom. I would recommend this dealership to anyone looking to purchase a vehicle. Great showroom. I would recommend this dealership to anyone looking to purchase a vehicle. More

I purchased a 2025 Sprinter Cargo Van and was extremely disappointed with the overall sales and post-sales experience at this dealership. The process was far more stressful and time consuming than any of m disappointed with the overall sales and post-sales experience at this dealership. The process was far more stressful and time consuming than any of my prior purchases at other luxury vehicle dealerships. My salesperson, Giles Browett, knew I was unhappy with the experience and offered a set of floor mats as an apology. At the same time, he requested as a personal favor that I leave him a good review, emphasizing how much he needed it. Despite being extremely unhappy, I felt sorry and agreed. However, the mats never arrived, and after leaving weekly voicemails for nearly two months, he neither returned my calls nor mailed the mats. The finance department has been equally unprofessional. On the day of purchase, I was not given the final paperwork because the DMV representative had already left for the day and the finance person admitted he did not know how to complete the process. I was told the paperwork would be finalized and emailed to me. Nearly two months later, I still do not have it despite repeatedly requesting copies and leaving multiple voicemails that have gone unanswered. This consistent lack of communication and accountability is unacceptable. Customers should not have to chase down basic promises or be ignored after such a significant purchase. I hope this review reaches corporate management, as it reflects poorly not only on the individuals involved but on the dealership as a whole More

The people That I deal with made it easy to schedule appointments and the video to explain repairs was great. appointments and the video to explain repairs was great. More