I have been to many dealerships in my life, but this one takes the cake. I am from Massachusetts, and was driving to New Jersey this evening. I had some car trouble's. Believe it or not, my exhaust broke off from the undercarriage of my C300. I called the dealership, they sent me a flatbed to take the vehicle to the dealership, as I broke down in Milford. The tow truck driver brought me to the dealership and I met with Ken. Ken provided me with exceptional service, and really made me feel like a valued customer. To be honest, if I did not live in Boston, I would come to this dealership for all of my service. ken sat down with me after my vehicle was repaired, and explain to me the parts that will need to be fixed in the future. He assisted me with timelines of when my warrantees run out and what parts and service will be necessary. The next time I am looking to make a future purchase of a Mercedes, there is a very very good chance I will be visiting this dealership. I was very impressed, and can't wait to return.