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Mercedes-Benz of Fayetteville

Fayetteville, NC

Overview
Reviews
Vehicles
4.9
538 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you! All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service. We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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420 Glensford Dr

Fayetteville, NC

28314

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Showing 538 reviews

June 09, 2023

Service is always the best and the service representatives always seem genuinely concerned. Love my Mercedes More

by adrian.bess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Kereec
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Jun 09, 2023 -

Mercedes-Benz of Fayetteville responded

We want nothing more than for you to love your new Mercedes, Adrian! Thank you for giving us such a great review!

June 08, 2023

We received exceptional service and professional assistance in a timely manner. We have confidence in Mercedes Benz of Fayetteville and the expertise of their team. Thank you for the great service y More

by Dena B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Jun 09, 2023 -

Mercedes-Benz of Fayetteville responded

Thank you, Dena, for choosing our dealership for your vehicle service! From all of us at Mercedes-Benz of Fayetteville, we thank you!

June 01, 2023

Very caring and professional took time to address the problem and kept me informed I'm a timely manner More

by Clevwilson59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Miller
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Jun 02, 2023 -

Mercedes-Benz of Fayetteville responded

We'll always put your needs first at Mercedes-Benz of Fayetteville! Thank you for speaking so highly of our dealership, and thank you for the five star rating!

May 30, 2023

Nick was absolutely awesome. Truly enjoyed my experience and am enjoying my purchase thus far. More

by Kimberly_mcgirt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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May 30, 2023 -

Mercedes-Benz of Fayetteville responded

Reviews like these make us smile, Kimberly! Thank you for speaking highly of us. We loved having you at Mercedes-Benz of Fayetteville.

May 28, 2023

This dealership is exceptional because they care and leave everything to experienced and skilled people. More

by Roosevelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMIE JOHNSON
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May 30, 2023 -

Mercedes-Benz of Fayetteville responded

That is our goal, Roosevelt! We're glad you had a great experience at Mercedes-Benz of Fayetteville. Come back and see us again soon!

May 02, 2023

Love this dealership and the staff who work there like Mr. Justin Hardcastle! They always do a fantastic job taking care of me and my car each visit. Thank you! More

by david.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hardcastle
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May 03, 2023 -

Mercedes-Benz of Fayetteville responded

Thank you for showing your appreciation for our team at Mercedes-Benz of Fayetteville, David! We love getting to service your vehicle, and we can't wait to see you again!

March 24, 2023

Poor communication and lie’s were told by the Sales Manager and service manager. They made a mistake with repairing my vehicle and talked rude and unprofessional to me. I was told by Emmanuel that he m More

by sbooker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Emmanuel in sales,Justin, and Chris in service
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Mar 24, 2023 -

sbooker responded

Very disappointed with sales and service managers. Very unprofessional and lied when confronted. Made excuses for my car not being repaired at a timely manner. They kept my car for months and made excuses why they had not communicated with me what was going on. I called and texted and wouldn’t receive messages until one day the sales manager Emmanuel stated that the loaner l had had expired and that’s because they hadn’t fixed my car. They didn’t care about my care that I purchased and had for only 3 days and the check engine light came in so I took it back to get repaired and they had my vehicle from Nov 2022 until March 2023. I purchased the suv oct 2022. I had the vehicle for 3 days and they said that I put scratches and paint on my suv when it was in their possession. Emmanuel, Justin and Chris told one lie after the other. This was the first Mercedes purchase and the worst experience I have ever had. So disappointed!

Mar 27, 2023 -

Mercedes-Benz of Fayetteville responded

Each member of our staff strives for good, clear communication when discussing our work and solutions with our customers, and we are sorry this was not the case for you. We never like to hear about our customers having negative experiences at our store, if you'd like to reach out to us and discuss your time here further, please call our General Manager, Greg Dudak, at 910-638-5448.

March 19, 2023

The tech and the service desk explained all that would be done to my vehicle before any work was done More

by Brodnax1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven stackhouse
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Mar 20, 2023 -

Mercedes-Benz of Fayetteville responded

We're so glad to hear that! We are committed to making sure all of our customers are fully informed of what our services are. Thank you for your five star review!

February 24, 2023

I enjoy the customer service and the friendly faces love doing business with them thanks. More

by anthonyjohnson1965.wj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron mc call
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Feb 27, 2023 -

Mercedes-Benz of Fayetteville responded

We take pride in our staff here at Mercedes-Benz of Fayetteville, Anthony. We're glad you had a great experience with us!

February 16, 2023

Everyone was pleasant. Dealership was clean, employees were helpful. I would recommend this dealership to my friends. More

by jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Caterino
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Feb 16, 2023 -

Mercedes-Benz of Fayetteville responded

Thank you for your kind words, Jim! We love hearing that our customers' experiences were pleasant. Come back and visit us again soon!

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