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Mercedes-Benz of Fayetteville
Fayetteville, NC
538 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 538 reviews
February 15, 2023
The “Mercedes” experience was short lived. 1 and half months later, new car needed rotors; no explanation, no what can we do to make this right. 3 months later sensor went out, 2 months to get 1 and half months later, new car needed rotors; no explanation, no what can we do to make this right. 3 months later sensor went out, 2 months to get sensor, and again, no what can we do to make this right. Mind you, now at 3 visits to service department, not one visit was under “3” hours, with appointment- I’m just hoping that sooner, hopefully not later I can find a way out this vehicle- The “Mercedes Experience” has been just that, an experience- More
by dinardo.dominick
Employees Worked With
Joe
December 28, 2022
Friendly, accommodating, good clean shop. I will always recommend Mercedes Benz of Fayetteville for servicing Mercedes vehicles. It's the only shop I trust to look at my E Class. I will always recommend Mercedes Benz of Fayetteville for servicing Mercedes vehicles. It's the only shop I trust to look at my E Class. More
by Eric Braxton
Employees Worked With
Brad
December 22, 2022
Mr. Jason Miller was one of the best service advisor I have ever encountered. He set the standard for professionalism, courtesy and friendly demeanor. I commend you on his employment, have ever encountered. He set the standard for professionalism, courtesy and friendly demeanor. I commend you on his employment, More
by wnixon3
Employees Worked With
Mr. Jason Miller
December 16, 2022
I purchased a vehicle at this location and salesman was extremely helpful in my purchase. However, the service department for vehicle service is awful. extremely helpful in my purchase. However, the service department for vehicle service is awful. More
by shirley60001
Employees Worked With
Winston Davis
November 03, 2022
Great service, friendly staff . My salesman was very knowledgeable, this was my first Mercedes’ purchase and it was a great experience. My salesman was very knowledgeable, this was my first Mercedes’ purchase and it was a great experience. More
by Ttear2
Employees Worked With
Courtney
