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Mercedes-Benz of Fayetteville

Fayetteville, NC

4.8
508 Reviews

420 Glensford Dr

Fayetteville, NC

28314

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Showing 508 reviews

April 18, 2024

My entire experience with Mercedes was absolutely amazing. Everyone was very nice and helpful at all times. More

by melissalittle_1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tj, Kendrick
Apr 19, 2024 -

Mercedes-Benz of Fayetteville responded

Thanks for your feedback, Melissa! We're always here to help with your automotive needs.

April 18, 2024

They always make sure that I'm taken care, in a timely manner. They keep me informed. More

by gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Miller
Apr 19, 2024 -

Mercedes-Benz of Fayetteville responded

You'll always be taken care of at Mercedes-Benz of Fayetteville, Gwen! Thank you for rating us five stars!

March 21, 2024

It was great, my car representative, Robert Lee, was very nice and professional. Easy to talk to and he helped me fine the car I wanted and explained how everything works. More

by leigh30n2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Lee
Mar 21, 2024 -

Mercedes-Benz of Fayetteville responded

We appreciate your feedback and hope you continue to enjoy your new car! Thank you for coming to Mercedes-Benz of Fayetteville.

March 14, 2024

horribly rude service when checking in my car for service with Jason, Who only communicated once by text on 2/22/24. After several attempts to reach out to Jason to find out the status of my ca More

by jenniferblackicy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Jason
Mar 14, 2024 -

Mercedes-Benz of Fayetteville responded

We deeply apologize for the negative experience you had with our service department. Our team understands your frustration, and we never want this for any of our customers. Providing you with clear and frequent communication regarding your service and financing is a top priority. At your earliest convenience, please reach out to Service Director Chris Baxley at 910-487-0000.

Mar 15, 2024 -

jenniferblackicy responded

Chris, Thank you! For reaching out and listening to my concerns. I look forward to working with you throughout this process

March 06, 2024

Our Advisor did an excellent job of ensuring our vehicle received its service and informing us of all the work needed. More

by mferg50
Recommend Dealer
Yes
Employees Worked With
Jason Miller
Mar 07, 2024 -

Mercedes-Benz of Fayetteville responded

We're glad to hear you had a great service experience. Thank you for choosing Mercedes-Benz of Fayetteville!

March 05, 2024

Our advisor Mr. Justin Hardcastle is very professional and reliable. Every time we needed assistance he was available for us and worked with our priorities regarding More

by Bianca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hardcastle
Mar 06, 2024 -

Mercedes-Benz of Fayetteville responded

We are delighted to hear that we provided you with professional and reliable service, Bianca. We look forward to seeing you again soon!

March 01, 2024

My salesman was informative, patient and courteous. Mr Davis took his time with me allowing me to feel comfortable during my test drive . I didn’t feel pressured into making a decision. Everyone was fr More

by Lionseven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Winston Davis
Mar 04, 2024 -

Mercedes-Benz of Fayetteville responded

We appreciate your kind words and are grateful for the opportunity to assist you during your visit to our dealership. Our team always wants to create a welcoming and pressure-free environment for all our customers. However, we're truly sorry to hear about your negative encounter. Please know that this does not reflect the standard of service we aim to provide. Please reach out to General Manager Greg Dudak at 910-638-5448 if you'd like to speak further about this experience.

February 28, 2024

Amazing service and great energy from our Advisor, Mr. Steven Stackhouse. He is very responsive and consistently kept us updated on the status of the vehicle. Thank you to Ms. Trina, who is always pleasan More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stackhouse, Ms. Trina
Feb 29, 2024 -

Mercedes-Benz of Fayetteville responded

Carolyn - We truly appreciate your feedback, and we thank you for coming to Mercedes-Benz of Fayetteville!

February 11, 2024

Highly professional experience. Everyone at the dealership was very courteous. I never felt pressured to make a deal. More

by Don.harkey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney McGregor
Feb 12, 2024 -

Mercedes-Benz of Fayetteville responded

We are glad you were given a pressure-free sales experience, Don. That is what we want for all of our customers at Mercedes-Benz of Fayetteville!

Feb 12, 2024 -

Don.harkey responded

Definitely a 5-star experience. Keep up the good work!

Feb 17, 2024 -

Don.harkey responded

Courtney was very knowledgeable about all aspects of my trade. Courtney was very attentive to all of our questions and addressed all of them timely..

February 06, 2024

The Mercedes-Benz of Fayetteville is the best car dealership experience I have had in Fayetteville. It started with the excellent sale, and it didn't end there. My service experience was also excelle More

by jeansalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Miller
Feb 07, 2024 -

Mercedes-Benz of Fayetteville responded

Our team takes pride in providing excellent sales and service experiences, and we are glad to hear that our team met all of your expectations! Thank you for visiting Mercedes-Benz of Fayetteville and we hope to see you again soon!

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