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Mercedes-Benz of Fayetteville
Fayetteville, NC
560 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 560 reviews
January 18, 2022
As always,Mercedes-Benz of Fayetteville’s service department took care of my car in the time they promised, let me know about service needs they detected, and did an excellent job servicing my car. department took care of my car in the time they promised, let me know about service needs they detected, and did an excellent job servicing my car. Just as importantly, the service experience was top-notch. They team always makes me feel valuable - in a manner that stands out well above any other dealers’ service department I’ve ever used. More
by chiefkeith
Employees Worked With
Jamie
January 11, 2022
The service department representatives were very friendly, and accomodating. They invited us to have refreshments and turn on the tv as we waited. The wait time was longer than I expected when I had friendly, and accomodating. They invited us to have refreshments and turn on the tv as we waited. The wait time was longer than I expected when I had a scheduled appointment. However, I do understand that this may be because of the Covid-19 Pandemic . I thank the servicemen for working to keep my car in great condition. More
by drsmj54
Employees Worked With
don't remember
December 28, 2021
Mercedes Benz of Fayetteville is the very best with world class people working there who truly care about their customers! Getting ready to buy my 31st vehicle from them when I get back home from a Ca world class people working there who truly care about their customers! Getting ready to buy my 31st vehicle from them when I get back home from a Caribbean cruise later this week. More
by George
Employees Worked With
Greg, Julie, Ward, Rosa, Marty, Jamie and Emanuel
December 15, 2021
Service Department is top notch! Very helpful, timely, professional and courteous, I would suggest to anyone with Mercedes to have their vehicle service at this dealership. Thank You!!! professional and courteous, I would suggest to anyone with Mercedes to have their vehicle service at this dealership. Thank You!!! More
by norman.w.mcqueen
Employees Worked With
Sherri
December 04, 2021
Courtney Wa amazing ! This Is My second purchase with him & he does it well. I came all the way from Durham NC to work with him. I don’t trust anybody else. & he does it well. I came all the way from Durham NC to work with him. I don’t trust anybody else. More
by Marcellettehenry
Employees Worked With
Courtney, Rosa
November 20, 2021
Mercedes Benz of Fayetteville is Excellent! Tyhiem Baker my salesman is the Best! First Mercedes Benz was a birthday gift it was certified we upgraded within 3 months to a brand new 2021 Mercedes Benz! Emma my salesman is the Best! First Mercedes Benz was a birthday gift it was certified we upgraded within 3 months to a brand new 2021 Mercedes Benz! Emmanuel was great in the process. Sherry in service is Awesome! Shoutout to the 2 Guys that transport/deliver the vehicles as well, the home pick up and deliver service is so Helpful and these 2 guys are so Friendly and nice! Mercedes Benz of Fayetteville you all transformed a Nissan girl to a Mercedes Girl! More
by Sjp-douglas
Employees Worked With
Tyhiem Baker
November 17, 2021
My experience there was very professional. I feel very comfortable everything was explained to me and the price.Very warm and inviting atmosphere. comfortable everything was explained to me and the price.Very warm and inviting atmosphere. More
by Nell
Employees Worked With
Marcus and Sherri
