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Mercedes-Benz of Fayetteville
Fayetteville, NC
583 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 583 reviews
February 08, 2021
Sales and finance staff were great to work with. Very clean and neat dealership. Salesperson did a nice follow up after the sale. I was very pleased. clean and neat dealership. Salesperson did a nice follow up after the sale. I was very pleased. More
by jwise61790
Employees Worked With
Gavin and Rosa
February 08, 2021
I have leased multiple cars from MB of Fayetteville. Emily and Greg are great to work with and made this experience quick and easy! The new building is spacious and top notch. Emily and Greg are great to work with and made this experience quick and easy! The new building is spacious and top notch. More
by dukechick
Employees Worked With
Emily, Greg
February 08, 2021
This was my second car from this dealership and I enjoyed working with Dylan Graham.Julie sold us our first Mercedes and she has always been so helpful, and we feel that we are in good hands with Dylan and J working with Dylan Graham.Julie sold us our first Mercedes and she has always been so helpful, and we feel that we are in good hands with Dylan and Julia. Thanks to all the staff. More
by lmcleod
Employees Worked With
Dylan Graham
February 07, 2021
I took my 2013 Benz in for a recall. The service team was wonderful! The shuttle service took me to work and picked me up when my car was ready. They deserve 6 stars! wonderful! The shuttle service took me to work and picked me up when my car was ready. They deserve 6 stars! More
by anna0398
Employees Worked With
Brooke
February 03, 2021
They did a wonderful job repairing my front window on the passenger side. Everyone is always courteous and professional. I also enjoy snacks while waiting passenger side. Everyone is always courteous and professional. I also enjoy snacks while waiting More
by Pjpoet10
Employees Worked With
Julie, Brook, Phillip, Morris
January 23, 2021
Excellent customer service. Clean building. Good customer waiting area. Don’t need to write anything else. This survey is too long. Need to be right to the point. waiting area. Don’t need to write anything else. This survey is too long. Need to be right to the point. More
by Shirleyjlee
Employees Worked With
Jamie Johnson
January 17, 2021
Mr. Nick Caterino was great! Did not hesitate to test drive out of the showroom on a rainy day. Very helpful with questions, easygoing and not pushy at all. I would ask for Nick going through the door drive out of the showroom on a rainy day. Very helpful with questions, easygoing and not pushy at all. I would ask for Nick going through the door. I highly recommend this dealership. This is my 3rd purchase and it was excellent service as expected. More
by natlopez1993
Employees Worked With
Nick Caterino
January 14, 2021
Johnathan Terry was awesome. He was very professional and helpful. No pressure from him or any of the other staff which I greatly appreciate. Thank you all helpful. No pressure from him or any of the other staff which I greatly appreciate. Thank you all More
by Mrich71416
Employees Worked With
Johnathan Terry
January 11, 2021
This was my second purchase at this dealership. I love Charles Ray and the manager Julie. You guys are the bomb!!!! This is now my favorite dealership. Charles Ray and the manager Julie. You guys are the bomb!!!! This is now my favorite dealership. More
by Chrissy
Employees Worked With
Charles Ray
December 31, 2020
Ms. Brooke was, as usual, terrific. The service and hospitality were truly exceptional. I do highly recommend this company and the mercedes to all of my friends. hospitality were truly exceptional. I do highly recommend this company and the mercedes to all of my friends. More
by david
Employees Worked With
BROOKE, PATRICK and DAVID
