Mercedes-Benz of Fayetteville

Exceptional customer service 🙌🏽 I called to schedule an appointment for overdue maintenance service with a loaner. I spoke with Dwayne Autry and he informed me that it could possibly I called to schedule an appointment for overdue maintenance service with a loaner. I spoke with Dwayne Autry and he informed me that it could possibly be a week out. I explained to him that I was approaching 65 days overdue(life was beyond busy). Dwayne asked me to hold on and he would try. Dwayne came back on the line and asked me if I could be there the following day at 8:00am. Needless to say, I was grateful for the much needed appointment and of course he put me in a 2020 loaner (smooth move...I started to call an uber, so I could rid myself of the temptation). I loved the loaner!!!! Aht! Aht! Not upgrading 😎! Jamie has always handle my services and done it so well (love Jamie). But I'm so glad that Mercedes of Fayetteville has a competent team of professionals that can seemlessly meet my needs. Dwayne asked if I was military and applied to my balance..saved me some money and that's always a plus. Thank you for the professionalism and outstanding customer service. Dwayne Autry was wonderful!!! More

excellent, convenient Jamie and the technicians did a great job as usual. Thanks for their continued personal attention and good service. I like the new service area and dr Jamie and the technicians did a great job as usual. Thanks for their continued personal attention and good service. I like the new service area and drop off procedure at the new facility. More

Our experience with the purchase of our Mercedes GLA 250 truly exceeded our expectations awesome customer service. The purchase went smoothly. Thank You Very Much 250 truly exceeded our expectations awesome customer service. The purchase went smoothly. Thank You Very Much More

Exceptional and immaculate I hope the employees are as proud of this new dealership as the customers are (or should be). It's not just a step up from the old dealership, it's a I hope the employees are as proud of this new dealership as the customers are (or should be). It's not just a step up from the old dealership, it's a whole new world... a glass world at that... giving total "transparency" with the expansive use of glass even allowing observation into the service bay areas. Quite refreshing! More

The appointment set up was real fast & professional. The actual appointment was quick, friendly, & comfortable!! The service was generous and very nice! Also had a comfortable atmosphere. actual appointment was quick, friendly, & comfortable!! The service was generous and very nice! Also had a comfortable atmosphere. More

Wonderful I was very pleased with the service I received, I was happy and have no complaints, I would refer anyone looking for a car to come to Mercedes of FAYE I was very pleased with the service I received, I was happy and have no complaints, I would refer anyone looking for a car to come to Mercedes of FAYETTEVILLE North Carolina More

Mercedes Benz of Fayetteville service is truly exceptional. From its sales representative, Mr. Becker, to the business manager, Ms. Ross, to the service department, Mr. Jamie, and the rest of you exceptional. From its sales representative, Mr. Becker, to the business manager, Ms. Ross, to the service department, Mr. Jamie, and the rest of your staff, always makes my experience truly wonderful. Thank you! More

Recent purchase We worked with Ray Charles and in my past experience in buying cars, Charles was the best salesman ever. His demeanor was pleasant and always very cou We worked with Ray Charles and in my past experience in buying cars, Charles was the best salesman ever. His demeanor was pleasant and always very courteous. We never felt pressured and he listened to what we wanted and gave us excellent suggestions. He also made turning in our prior lease a very easy event. Julie Rutgers was also awesome in dealing with the purchase of our car. Best sales team I have ever worked with. More

Buying experience was made easy. Charles made the buying experience easy and Rachel efficiently explained all the financial details. Whoever details the car before they are made avai Charles made the buying experience easy and Rachel efficiently explained all the financial details. Whoever details the car before they are made available for sale is excellent. More

The dealership was friendly, cordial, helpful, knowledgeable, generous, faithful, caring, clean,hospitable, inviting, explaining , expeditious, pleasant, and concerned. Did not pressure at anytime knowledgeable, generous, faithful, caring, clean,hospitable, inviting, explaining , expeditious, pleasant, and concerned. Did not pressure at anytime to purchase. More