Mercedes-Benz of Fayetteville

Tire replacement I was greeted with friendly faces and the wait was short! This is a really nice staff and they are always so accommodating and pleasant when I come in I was greeted with friendly faces and the wait was short! This is a really nice staff and they are always so accommodating and pleasant when I come in! More

Ml 350 service I recently took my ml 350 in for its annual service. I was greeted by a professional service person and was told the process of the service to include I recently took my ml 350 in for its annual service. I was greeted by a professional service person and was told the process of the service to include how long it would take and what exactly would be replaced.. To the hour the service was complete with a freshly washed car. More

Amazing customer service! Charles Ray was an absolutely amazing salesperson to work with. Not only did he come in on his day off to meet with me, but he also returned my rental Charles Ray was an absolutely amazing salesperson to work with. Not only did he come in on his day off to meet with me, but he also returned my rental car on my behalf while I was finalizing my sale. More

Wow Great job by all thank you again I came here to see what was going on the prices were amazing staff was very organized My Salesman's representation was pure And quite refreshing sto I came here to see what was going on the prices were amazing staff was very organized My Salesman's representation was pure And quite refreshing store manager with You are genius Quite refreshing from what I was truly expected would highly recommend you thank you so much for letting me vent again thank you More

Purchased a new vehicle Shawn Arrington is WONDERFUL! He was very helpful as well as knowledgeable. We had to order our vehicle and although it took longer than we had hop Shawn Arrington is WONDERFUL! He was very helpful as well as knowledgeable. We had to order our vehicle and although it took longer than we had hoped, he kept us informed throughout the entire process. When the vehicle finally arrived he even came back from his vacation to deliver the vehicle. Thank you Shawn! More

New SUV purchase at Fayetteville NC Mercedes First I wish to thank Julie for finding my loaded GLA SUV on a boat at sea in late May delivering it to me on May29th,incredible. I had received fant First I wish to thank Julie for finding my loaded GLA SUV on a boat at sea in late May delivering it to me on May29th,incredible. I had received fantastic assistance from salesman Joel who on numerous occasions has guided me, answering all of my questions a truly hard-working person. No question was too trivial. It has been a real pleasure working with him. Also it was a gracious experience to work with the financial officer Rachel as I purchased my second Mercedes at this dealership. It is a five star place with a very friendly manager/owner Mr.Dudak. More

Raving Fan of Mercedes-Benz of Fayetteville Just purchased a pre-owned car from Mercedes-Benz of Fayetteville on Saturday, May 25th. I mainly worked with Kathryn Crumpler as my sales representat Just purchased a pre-owned car from Mercedes-Benz of Fayetteville on Saturday, May 25th. I mainly worked with Kathryn Crumpler as my sales representative and had a wonderful sales experience from the moment I called to inquire about the vehicle all the way through signing the required documentation. Kathryn did her level best to walk me through the buying process, quickly evaluate my trade in value, take me on the test drive, and answer all of my questions along the way. If she did not know something she found out and explained it to me or had someone to assist with the answer. I walked away with a fair price, an unexpected goodie bag, and the feeling that I was valued as a client, not a customer. That's important to me as I work in client service at my company and have expectations on how I am treated throughout any type of service situation or business transaction. Mercedes-Benz of Fayetteville has earned a Raving Fan and will be happy to refer anyone there no matter what kind of vehicle you are looking for. Top notch! Also, Joel Seekins, another member of the sales team was very helpful and personable throughout the process. Appreciated getting to know him, his assistance, and expertise. It was awesome to see great teamwork! Richard Bowen, the General Sales Manager, was very accommodating and professional in figuring out the final details of the sale. He explained everything to me for the breakdown of the sale and worked with me to get the best deal possible. Finally, the Finance Manager, Rachel Ross, made going through F&I paperwork a breeze, but with thorough explanation. She even met me before work to get the last of the paperwork that the dealership needs so I did not have to drive an hour back there to give it to them. That is the epitome of stellar client service! Shout out to Linda Jorden who was very gracious when I started my visit off by dumping water all over the floor in front of her desk. If you are looking to have a great car buying experience and want to be treated as a valued client, give Mercedes-Benz of Fayetteville a chance to earn your business. You won't be disappointed! YOU GUYS ROCK! More

Joel Seekins was wonderful throughout the process Totally impressed with the dealership and all staff -- particularly Joel seekins my sales representative who kept in contact with me for several month Totally impressed with the dealership and all staff -- particularly Joel seekins my sales representative who kept in contact with me for several months before I actually committed to move forward with a purchase. I would recommend this dealership to anyone. Everyone at the dealership was friendly and helpful. It is one of the best experiences I have had at a dealership in many years. My husband was so impressed he may decide to get his next SUV at this dealership as well. More

Great experience with nice staff They considered my need. Several options to help out. the price still a little bit high for my budget but I like the car offered. They considered my need. Several options to help out. the price still a little bit high for my budget but I like the car offered. More

Love the new GLC 300 Salesman was very knowledgeable and friendly. Explained the leasing program so it was easy to understand. Financial representative was also friendly a Salesman was very knowledgeable and friendly. Explained the leasing program so it was easy to understand. Financial representative was also friendly and helpful, as was the young lady who finished up the paperwork. She and the salesman went the extra mile, and didn’t leave till everything was done, about 9:30 PM More