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Mercedes-Benz of Fayetteville
Fayetteville, NC
535 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 535 reviews
October 23, 2018
awesome experience! Very caring team! This was the easiest purchase I have ever experienced! I felt very special and that FAVOR was bestowed upon me by people who had NEVER met me before! This was the easiest purchase I have ever experienced! I felt very special and that FAVOR was bestowed upon me by people who had NEVER met me before! The whole team was absolutely phenomenal! More
by Devin
Employees Worked With
Richard, Nick, Will, Donathan, Julie,Rachel
October 22, 2018
Great Service I chose the all stars rating because I was treated exactly like an "ALLSTAR" and All the people that assisted me where Great....Mr. RJ...and Ms Carson I chose the all stars rating because I was treated exactly like an "ALLSTAR" and All the people that assisted me where Great....Mr. RJ...and Ms Carson....and Brooke..where all concerned about me getting transportation. Again ...Thanks for assisting me!!!! More
by richard
Employees Worked With
RJ,Brooke,Carson
October 20, 2018
Best buying experience at a dealership This was truly a great experience and was very different from other dealerships. It was about finding our family the right car verses a quick sale. T This was truly a great experience and was very different from other dealerships. It was about finding our family the right car verses a quick sale. They took extra time to ensure my wife and I understood the vehicle inside and out. They did not hound me about my trade or try to make a quick sale, this was exceptional service! More
by ec300
Employees Worked With
Robert McFarland
October 13, 2018
Excellent buying experience!! Donathan Stover, and all the other people I worked with, were extremely knowledgeable and helpful. They worked with me in trading two cars for my M Donathan Stover, and all the other people I worked with, were extremely knowledgeable and helpful. They worked with me in trading two cars for my Mercedes, and obtaining short-term loan until I could receive money from an annuity to pay the balance. More
by 3-pointed star guy
Employees Worked With
Donathan Stover,and others
August 21, 2018
Excellent in all areas Have been doing business with Mercedes Benz for about 15 years now, outstanding !!!! Will recommend to anyone looking for a new or used Mercedes Benz Have been doing business with Mercedes Benz for about 15 years now, outstanding !!!! Will recommend to anyone looking for a new or used Mercedes Benz More
by Alondra2016
Employees Worked With
Julie and Rachel Ross
May 07, 2018
Best car buying experience ever Best Dealership in Town and their financing rate is great . Ford should learn from them ! This store is like a candy store. Most friendliest sales sta Best Dealership in Town and their financing rate is great . Ford should learn from them ! This store is like a candy store. Most friendliest sales staff I met .Im an RN and I look at peoples veins in the line at the supermarket. Forget the veins I love to look and touch the sleek smooth designs of the cars. Of course most cars are way over my budget . But I still find something I love and can afford .Mercedes I admit I fell in love with you!( usually never happens to me ). Thank you Richard , Chris and wonderful Meghan who go above and beyond! I just live my Mercedes Family! Get more quality and comfort in your life especially if you are ;just a nurse! More
by Mercedes loving RN
Employees Worked With
Meghan, Chris, Richard ,, Lucinda Stanley
February 16, 2018
Great Experience Our sales person Donathan was very knowledgeable about the vehicle. Treated us with respect. Financing was very easy. Features of the car were explain Our sales person Donathan was very knowledgeable about the vehicle. Treated us with respect. Financing was very easy. Features of the car were explained in detail by Will. Overall very pleasant experience. More
by Cynthia
Employees Worked With
Donathan Stover
October 31, 2017
Grerat from start to finish Every individual was very courteous and friendly from reception through the sales process making it a pleasurable experience. Follow up by phone and Every individual was very courteous and friendly from reception through the sales process making it a pleasurable experience. Follow up by phone and email was consistent and professional. More
by Pinehurst
Employees Worked With
Nick & Lance
October 25, 2017
Great experience went very smoothly, personnel were pleasant and knew the vehicle operations. Finance personnel was also a pleasant experience. Would recom experience went very smoothly, personnel were pleasant and knew the vehicle operations. Finance personnel was also a pleasant experience. Would recommend Paige, my sales person to family and friends More
by Marian Jane Johnson
Employees Worked With
Paige and Chris
October 04, 2017
Very professional. I had a very traumatic experience when my 2017 Mercedes had a very significant engine problem in Shelborne, Vermont. Mercedes management, regional a I had a very traumatic experience when my 2017 Mercedes had a very significant engine problem in Shelborne, Vermont. Mercedes management, regional and local deemed that a new car was necessary to make this particular situation right. Mercedes exchanged my 2017 GLC300C4 for a 2018 GLC300 SUV. I am extremely pleased with this exchange. More
by Donald Spagnuolo
Employees Worked With
Manager Greg Dudak and Sales Rep Donathon Stover
